Michaela Murphy
Cleveland,Ohio
Summary
Highly motivated Communication and Political Science graduate with combined seven years of customer service experience cultivating exceptional relationship skills. Passionate writer with experience in judicial writing and creative writing. Looking to utilize intrapersonal skills while adding value to a dynamic team.
Overview
3
3
years of professional experience
Work History
Sales Agent
Stephen Gould
11.2022 - Current
- Builds and maintains strong relationships with clients in industries including industrial, automotive, medical, CPG, and food.
- Prospects and cold calls daily by in-person visits, emails and phone calls.
- Consults clients with solution-based techniques and industry knowledge.
- Ensures product quality with on-site press checks and first article inspections.
- Collaborates with structural engineers, graphic designers and manufacturing support to manage client expectations.
- Retained business portfolio with 200k annual profit.
Project Implementation Specialist
Javitch Block, LLC
11.2021 - 11.2022
- Collaborated with project analysts to gain an understanding of complex technical workflows in order to facilitate end-user experiences
- Developed strong relationships with multiple departments, fostering trust and confidence in the implementation process.
- Communicated regularly with a variety of internal staff, acting as a liaison of client requests
- Created, maintained, and updated company-wide Standard Operating Procedures, Job Aids, and Training Tools
Education
Bachelor of Arts - Strategic Communication, Political Science
Miami University
Oxford, OH05.2021
Skills
- Project management
- Cold Calling
- Customer relationship building
- Objection handling
- Negotiation
- Manufacturing Expertise
Timeline
Sales Agent
Stephen Gould
11.2022 - Current
Project Implementation Specialist
Javitch Block, LLC
11.2021 - 11.2022
Bachelor of Arts - Strategic Communication, Political Science
Miami University
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