Jenna Sczerbinski
Cranston,RI
Summary
Dynamic and adaptable professional with a rich background in patient care and customer service, notably at Labcorp. Excelled in enhancing patient satisfaction and building strong relationships, leveraging skills in vital signs monitoring and effective communication. Proven track record of improving processes and increasing client retention, demonstrating a commitment to excellence and patient-focused outcomes.
Overview
22
22
years of professional experience
Work History
Patient Care Technician/ Phlebotomist
Labcorp
10.2021 - 05.2023
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Maintained clean and safe environment to promote patient safety and comfort.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
- Demonstrated adaptability by working effectively with patients of diverse backgrounds and medical conditions, providing personalized care for each individual.
Phlebotomist/ Patient Intake
Lifespan
04.2018 - 03.2021
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
- Promoted a positive atmosphere within the phlebotomy department through active participation in team meetings and effective communication with colleagues.
- Actively engaged with patients to educate them on proper post-draw care, reducing potential complications and ensuring their comfort throughout the process.
- Streamlined inventory management process for phlebotomy supplies, preventing shortages and overstock situations.
- Collected, labeled, and processed blood samples for variety of tests, ensuring accuracy and timely delivery to laboratory.
- Verified patients' identification for proper sample collection.
- Reviewed and processed requisitions for laboratory tests.
Customer Service/ Hairstylist
Capelli Salon
10.2004 - 05.2022
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Increased salon revenue by upselling products and additional treatments during appointments.
- Streamlined appointment scheduling system, resulting in reduced wait times and increased client retention rates.
Sales Associate
Brooks Pharmacy
02.2001 - 09.2005
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
Education
Phlebotomist - Phlebotomy
Community College of Rhode Island
Warwick, RI04.2018
Cosmetologist -
Costin’s Academy of Beauty Culture
Warwick, RI09.2004
High School Diploma -
Cranston High School West
Cranston, RI06.2003
Skills
- Vital signs monitoring
- CPR certification
- Patient observation
- Blood glucose testing
- Basic life support
- Adaptable
- Patient services
- Data collection
Timeline
Patient Care Technician/ Phlebotomist
Labcorp
10.2021 - 05.2023
Phlebotomist/ Patient Intake
Lifespan
04.2018 - 03.2021
Customer Service/ Hairstylist
Capelli Salon
10.2004 - 05.2022
Sales Associate
Brooks Pharmacy
02.2001 - 09.2005
Phlebotomist - Phlebotomy
Community College of Rhode Island
Cosmetologist -
Costin’s Academy of Beauty Culture
High School Diploma -
Cranston High School West
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