Jenna Serio
Medford,MA
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
7
7
years of professional experience
Work History
Fitness Manager
New York Sports Clubs
2023.07 - 2023.12
- Growing multiple trainers to achieve month over month success on increase in sessions per month
- Increased year over year personal training growth by 70% in 3 months.
- Expanded market presence through strategic partnerships with local businesses, promoting wellness initiatives and driving membership growth.
- Analyzed sales data to identify trends and make recommendations for improvement
- Conducted performance evaluations and provided constructive feedback to team members, promoting professional growth and development.
Public Relations Associate
Boston Athletic Association
2023.01 - 2023.05
- Assisted with media relations duties, including the creation of press releases
- Assisted in media credential management for the 127th Boston Marathon
- Assisted the Communications, Marketing, and Events staff when needed
- Pull and track media clips and media mentions using critical mention
- Broad support of the communications team leading up to race week/day
- Maintain and update media contact lists.
Public Relations Coordinator
Elevate Communications
2022.06 - 2022.12
- Assisted in press releases for U.S Ski and Snowboard, and 3STEP Sports
- Updated weekly and monthly recap reports for clients
- Helped staff events such as The Killington World Cup
- Monitored media coverage on events and media releases to create press clippings
- Helped write and distribute pitches and press releases to key contacts
- Updated and maintained the public relations department press list and contacts.
Fitness Manager
Town Sports International
2019.05 - 2020.03
- Ran the fitness department for a Boston Sports Club, managing a team of 10 trainers
- Turned the department around to meet revenue targets within six months in the role, previously department was falling short an average of 40% monthly
- Responsible for personal training sales and retention, membership sales, mentoring, and recruiting team members
- Asked to take on a leadership role to train new managers in recognition of success in rebuilding the department to achieve targets.
Fitness Manager/Boxing Instructor
Boxing Club
2018.01 - 2019.01
- Implemented personalized training for each employee, providing guidance and information to strengthen skills needed to accomplish tasks
- Explained and demonstrated fitness and conditioning techniques and movements.
Membership Advisor, Morning Manager, Boxing Instructor
Gotham Gym
2017.01 - 2018.01
- Managerial responsibilities include new member sales, handling corporate memberships, contracting, generating merchandise sales in the club, club opening, managing merchandise
- Taught 6-12 boxing classes a week, consistently exceeding target participation numbers.
Education
Bachelor of Arts - Sport Leadership and Administration
University of Massachusetts Boston
05.2023
Skills
- Product and Service Management
- Customer Engagement
- Relationship Management
- Partnership Development
- Marketing knowledge
- Proposal Writing
Timeline
Fitness Manager
New York Sports Clubs
2023.07 - 2023.12
Public Relations Associate
Boston Athletic Association
2023.01 - 2023.05
Public Relations Coordinator
Elevate Communications
2022.06 - 2022.12
Fitness Manager
Town Sports International
2019.05 - 2020.03
Fitness Manager/Boxing Instructor
Boxing Club
2018.01 - 2019.01
Membership Advisor, Morning Manager, Boxing Instructor
Gotham Gym
2017.01 - 2018.01
Bachelor of Arts - Sport Leadership and Administration
University of Massachusetts Boston
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