Jenna Shattuck
Chicago,IL
Summary
Dynamic professional with a proven track record at Cozy Cat Press, adept in customer service and problem-solving. Excelled in roles requiring multitasking, team collaboration, and adaptability. Enhanced client satisfaction and streamlined operations, demonstrating exceptional administrative leadership and communication skills. Achieved significant improvements in process efficiency and effectiveness.
Overview
8
8
years of professional experience
Work History
Intern Coordinator
Cozy Cat Press
12.2023 - Current
- Collaborated with department heads to identify mutually beneficial opportunities for interns.
- Managed 5 interns and evaluated intern performance against established goals, providing constructive feedback for personal growth and professional development.
- Gathered and organized materials to support operations.
Billing Manager
New City Moving
09.2024 - 01.2025
- Reviewed billing problems, researched issues, and resolved concerns.
- Collaborated with multiple cross-functional teams to resolve billing-related issues swiftly, minimizing negative impacts on overall operations.
- Worked with customers to develop payment plans and bring accounts current.
- Enhanced client satisfaction levels by ensuring timely delivery of accurate invoices and addressing concerns professionally.
- Coordinated with sales and service departments to ensure accurate billing information, fostering team-oriented approach to customer account management.
- Reduced outstanding debts, directly contacting upwards of 20 clients and setting up manageable payment plans tailored to their financial situations.
Billing Coordinator
New City Moving
05.2021 - 09.2024
- Answered telephone and other inquiries with friendly demeanor and full knowledge of billing department processes.
- Coordinated with clients to resolve outstanding balances, resulting in a higher percentage of on-time payments.
- Optimized billing processes by implementing efficient invoicing and payment tracking systems.
- Reduced billing errors significantly through consistent review and reconciliation of account discrepancies.
- Contacted upwards of 20 clients with past due accounts to formulate payment plans and discuss restructuring options.
- Continually sought opportunities for process improvement, leading to increased efficiency and effectiveness within the billing department.
- Utilized various software programs to process customer payments.
- Monitored outstanding invoices and performed collections duties.
Intern
Cozy Cat Press
02.2023 - 12.2023
- Gained valuable experience working within a specific industry for 1 year, applying learned concepts directly into relevant work situations.
- Evaluated 10 manuscript submissions and provided detailed written reviews for the submissions editors.
- Utilized strong communication abilities and adhered to deadlines to keep projects on track.
Office Administrator
T&D Electrical
06.2018 - 05.2021
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Managed scheduling and logistics of 3 field electricians.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
- Aided in employee onboarding through training new hires on office procedures, software applications, and company policies.
Assistant Editor, Virus City Project
Big Shoulders Books, DePaul University
01.2021 - 03.2021
- Coordinated with team of assistant editors to interview subjects and write content for Big Shoulders' Virus City Anthology, published in 2023.
- Provided concise and constructive editorial feedback to writers to improve article and story writing.
- Edited and revised content for accuracy, clarity and consistency.
- Collaborated with writers, designers and other editors to deliver content of highest quality.
Peer Writing Tutor
DePaul University
09.2016 - 06.2017
- Enhanced student writing skills by providing individualized support and feedback on their assignments.
- Assisted 2-3 students per day in understanding assignment requirements, resulting in clearer and more focused written work.
- Contributed to increased student satisfaction by addressing individual concerns and offering constructive critiques on writing samples.
Education
Master's Degree - Creative Writing And Publishing
DePaul University
Chicago, IL06-2023
Bachelor of Arts - English Language And Literature
DePaul University
Chicago, IL06-2017
Skills
- Customer service
- Problem-solving
- Multitasking and organization
- Team collaboration
- Adaptability and flexibility
- Deadline management
- Conflict resolution
- Administrative leadership
- Writing requirements
- Excellent communication
Timeline
Billing Manager
New City Moving
09.2024 - 01.2025
Intern Coordinator
Cozy Cat Press
12.2023 - Current
Intern
Cozy Cat Press
02.2023 - 12.2023
Billing Coordinator
New City Moving
05.2021 - 09.2024
Assistant Editor, Virus City Project
Big Shoulders Books, DePaul University
01.2021 - 03.2021
Office Administrator
T&D Electrical
06.2018 - 05.2021
Peer Writing Tutor
DePaul University
09.2016 - 06.2017
Master's Degree - Creative Writing And Publishing
DePaul University
Bachelor of Arts - English Language And Literature
DePaul University
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