Jenna Shean
South Bend,IN
Summary
Dedicated Product Manager offering 6 years of success in product roadmap development, market research and data analysis to evaluate financial performance and provide accurate forecasts. Highly skilled in directing and maintaining continuous operations in various departments. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.
Overview
9
9
years of professional experience
Work History
Product Manager
Sartorius
07.2018 - Current
- Lead reagent, software, and instrument NPIs from ideation through post-launch support by working with cross-functional teams to generate marketing collateral, provide sales support, and ensure global distribution of products
- Oversee portfolio of 500+ products work closely with operations, quality, product development and sales to ensure proper product performance and customer satisfaction
- Identify KOLs and conduct customer interviews to gather feedback on product performance to improve existing portfolio and drive innovation
- Develop and deliver NPI and monthly refresher trainings to global sales team to best equip field team and support customer conversations
- Improved website visibility through development and implementation of SEO strategies, resulting in increased MQLs and 33% growth in eCommerce revenue in 2023
- Developed strategy and executed on tactics resulting in increased product adoption 9% YOY growth in 2023 despite economic downturn
Field Application Scientist
Sartorius
03.2017 - 07.2018
- Supported sales by conducting product lectures, seminars, and demonstrations at customer sites resulting in instrument and software purchases
- Led customer calls for instrument and live-cell assay demonstrations to outline goals of demonstration and advise experimental planning
- Provided post-purchase on-site training and continued technical support for customers in order to drive reagent sales based on the application needs of researchers
- Organized communication system to provide technical support throughout global FAS team and led implementation of a database of internal resources for technical troubleshooting
- Consulted on future internal R&D efforts and product development by engaging with customers to identify and prioritize new live-cell applications of interest
Application Scientist
Essen Bioscience
06.2015 - 03.2017
- Drove product development of a fluorescent metabolism biosensor, including leading a small team and generating, analyzing and presenting data results to leadership
- Conducted data generation and analysis from pharmaceutical screening assays done in collaboration with an outside company as part of fluorescent metabolism biosensor products
- Collaborated with product management, engineering, and other members of cross-functional teams to develop applications and to provide technical support to customers
Education
M.S. Biomedical Engineering -
The Ohio State University
Columbus, OH2015
B.S. Chemistry -
Albion College
Albion, MI2012
Skills
- Customer Analysis
- Problem Solving
- Product Strategy
- Prioritization and Execution
- Collaboration
- Verbal & Written Communication
- Microsoft Office Proficiency
- Tableau
- SAP
Program & Certifications
Pragmatic Marketing Certifications
Focus & Foundations, 2023
Sartorius Inspiring Leadership Program, 2021
Timeline
Product Manager
Sartorius
07.2018 - Current
Field Application Scientist
Sartorius
03.2017 - 07.2018
Application Scientist
Essen Bioscience
06.2015 - 03.2017
M.S. Biomedical Engineering -
The Ohio State University
B.S. Chemistry -
Albion College