Jenna Spaan
Denver,CO
Summary
Accomplished Senior Account Manager, experienced with managing high-value client accounts and developing long-term business strategies. Utilizes relationship-building techniques and effective communication to meet and exceed client expectations while working in fast past environments. Self-motivated, competitive, goal driven and passionate about building long lasting relationships with clients and teammates.
Overview
12
12
years of professional experience
Work History
Senior Account Manager
TextUs
11.2019 - 01.2025
- Developed long-lasting client relationships by providing exceptional customer service and support.
- Worked cross functionally with support/product/engineering/marketing to maximize the customer experience.
- Analyzed data on client behavior patterns to inform future account management strategies, resulting in higher retention rates.
- Built relationships with customers and community to promote long term business growth.
- Sold new products and services and developed new accounts to maximize revenue potential.
- Provided onboarding/training and continued support to become trusted advisor and resource to enterprise customers
Project Coordinator
Nelson Staffing
06.2015 - 11.2019
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Responded to requests for information on materials to inquiring parties.
Pre-K Teacher
You and Me Pre-School
01.2013 - 05.2015
- Promoted social-emotional development with interactive lessons on empathy, conflict resolution, and self-regulation techniques.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Established positive communication with parents in daily conversation and formal conferences.
Education
Bachelor of Arts - Liberal Studies
California State University, Chico
Chico, CA05-2012
Skills
- Salesforce/ Slack
- G-Suite
- Microsoft office (Word, Excel, PP)
- Customer relationships
- Strategic selling
- Excellent negotiation/communication skills
- Partnership development
- Cross functional partnerships
Timeline
Senior Account Manager
TextUs
11.2019 - 01.2025
Project Coordinator
Nelson Staffing
06.2015 - 11.2019
Pre-K Teacher
You and Me Pre-School
01.2013 - 05.2015
Bachelor of Arts - Liberal Studies
California State University, Chico