Jenna Stacy
Ashville,OH
Summary
Motivated Program Manager with 14 years of pharmacy experience, skilled in building productive relationships and resolving complex operational challenges. Seeking to leverage proven leadership and strategic expertise to transition into a Director-level role and drive organizational growth and efficiency.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Specialty Program Manager
GiftHealth Pharmacy
Columbus, OH
12.2024 - Current
- Manage specialty department operations
- Monitor patient adherence calls to ensure medication compliance from team
- Generate daily, weekly, and monthly reports for hub clients
- Collaborate with engineers and corporate strategy team members to improve the program
- Track and monitor Prior Authorizations
- Assist Compliance Manager in obtaining documents for insurance audits
- Work alongside Viatris Sale Reps to integrate new LTC facilities into the hub
- Record and report all adverse effects and quality-related complaints
Certified Pharmacy Technician/Patient Care Representative III
GiftHealth Pharmacy
Columbus, OH
09.2022 - 12.2024
- Triage patient phone calls
- Bill insurance, take payments, confirm orders
- Process incoming prescriptions
- Assist in overseeing all incoming prescriptions for specialty medications
- Process medications through Medicare part B, Commercial, and Medicaid insurance
- Complete, track and monitor Prior Authorizations
- Coordinate product availability with local and partnered pharmacies
- Ensure delivery of patient medication
Supervisor of Orthopedic & Front-End Divisions
Crosby’s Drugs & CDI Long Term Care
Columbus, OH
08.2016 - 08.2022
- Oversee all customer service and all complaint resolutions
- Analyze, reconcile, and bill all orthotic claims
- Workers’ compensation, Medicare, and Medicaid
- Approve patient benefits
- Speak with insurance representatives to obtain benefits coverage and confirmation
- Triage patient phone calls
- Take payments, confirm orders, and coordinate delivery to patient
- Created and organized a filing and operational system
- Developed and cultivated lucrative relationships with physician offices to streamline patient care
- Oversee and manage employees
- Train, direct, and oversee all fitting department claims billed by each employee
Education
High School -
Logan High School
Early Childhood Education
Ohio University
Skills
- Problem-solving
- Project management
- Detail-oriented
- Strategic planning
- Partnership development
- Team leadership and direction
Accomplishments
- Led and supported the Specialty team to achieve a 133% increase in year-to-date fulfillment rate since the program’s launch
- Reduced patient medication wait times by 26% by onboarding partner pharmacies with faster turnaround times
- Assisted the engineering team before and during the pre-launch of DigiHub to improve workflow efficiency
- Reduced the number of abandoned Yupelri prescriptions by over 80% in the first two months
Certification
Certified Pharmacy Technician (CPhT)
Timeline
Specialty Program Manager
GiftHealth Pharmacy
12.2024 - Current
Certified Pharmacy Technician/Patient Care Representative III
GiftHealth Pharmacy
09.2022 - 12.2024
Supervisor of Orthopedic & Front-End Divisions
Crosby’s Drugs & CDI Long Term Care
08.2016 - 08.2022
Early Childhood Education
Ohio University
High School -
Logan High School