Neil Finley
The Home Depot
Buffalo,NY
19
Years of experience
Dynamic merchandising professional with extensive experience at The Home Depot, excelling in visual merchandising and staff training. Proven track record of enhancing product visibility and driving sales performance through strategic inventory management and effective team leadership. Recognized for fostering a collaborative environment that boosts employee morale and customer satisfaction.
Work History
Specialty Assistant Store Manager
12 Years 3 Months- Supervised daily operations to ensure customer satisfaction and efficient workflow.
- Trained and mentored staff on best practices in customer service and inventory management.
- Developed merchandising strategies to enhance product visibility and drive sales performance.
- Implemented inventory control measures to reduce shrinkage and improve stock accuracy.
- Assisted in managing store budgets, optimizing resource allocation for maximum efficiency.
- Analyzed sales data to identify trends and inform strategic decisions for product placement.
- Enhanced team productivity through effective scheduling and performance monitoring initiatives.
- Oversaw visual merchandising efforts, creating attractive product displays that drew customer attention and boosted sales.
- Balanced staff schedules to ensure adequate coverage during high-traffic periods without sacrificing employee morale.
- Achieved monthly sales targets by motivating staff members to excel in their roles through recognition programs or incentives when appropriate.
- Streamlined store operations for increased efficiency through regular review and improvement of processes.
- Provided exceptional customer service while managing difficult situations professionally to maintain overall satisfaction levels among clientele.
- Collaborated with other department managers to maximize cross-functional teamwork and achieve shared goals.
- Managed vendor relationships to ensure timely delivery of products and maintain strong lines of communication between all parties involved in the supply chain process.
- Fostered a positive work environment, leading to increased employee retention rates and overall job satisfaction.
- Coordinated special events and promotions to drive foot traffic into the store, ultimately increasing sales revenue.
- Ensured compliance with company policies, procedures, and safety regulations by regularly reviewing practices within the store environment.
- Enhanced customer satisfaction by effectively addressing and resolving escalated issues.
- Implemented loss prevention measures, resulting in decreased instances of theft and shrinkage within the store.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Created and maintained safe and secure work environments for employees.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Developed detailed plans based on broad guidance and direction.
Merchandising Assistant Store Manager
12 Years 2 Months- Assisted in managing daily store operations and ensuring compliance with company policies.
- Coordinated merchandising strategies to enhance product visibility and customer engagement.
- Supported inventory management processes, including stock replenishment and loss prevention efforts.
- Collaborated with team members to ensure a clean and organized store environment.
Laborer/Property Maintenance
7 Years 1 Month- Operated heavy machinery to support construction and maintenance projects efficiently.
- Assisted in loading and unloading materials, ensuring timely delivery to work sites.
- Maintained a clean and organized work environment to promote safety standards.
- Collaborated with team members to complete tasks ahead of schedule.
- Trained new workers on safety protocols and equipment operation procedures.
- Conducted regular inspections of tools and equipment to ensure optimal functionality.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Contributed to successful completion of projects by following instructions from supervisors and adapting to changing priorities.
- Promoted a positive work environment by demonstrating strong teamwork and communication skills.
- Supported construction projects by assisting with heavy equipment operations and manual labor tasks.
- Delivered consistent results under challenging weather conditions or other external factors affecting productivity.
- Ensured safety compliance through regular inspection of tools and equipment, reporting any issues promptly.
- Bolstered team morale with a positive attitude and willingness to help others when needed.
- Used variety of hand and power tools to complete tasks.
- Provided labor support to carpenters, masons and other skilled trades.
- Operated forklifts and boom lifts to complete various tasks.
- Worked on sites, installing roofs and other exterior components.
- Helped with door and window installations.
- Installed drywall, siding and other structural components.
- Finished surfaces of woodwork or wallboard in houses and buildings with paneling, paint and hand tools.
Education
High School Diploma
Skills
Visual merchandising expertise
Staff training and development
Safety monitoring
Workflow management
Merchandise planning
Inventory coordination
Loss prevention strategies
Competitor analysis
Product merchandising
Store layout design
Team conflict management
Store leadership
Teamwork and collaboration
Customer service
Problem-solving
Time management
Attention to detail
Problem-solving abilities
Multitasking
Reliability
Excellent communication
Critical thinking
Organizational skills
Team leadership
Team collaboration
Active listening
Adaptability and flexibility
Verbal and written communication
Decision-making
Relationship building
Task prioritization
Product knowledge
Coaching and mentoring
Interpersonal skills
Conflict resolution
Professionalism
Document preparation
Staff training
Timeline
Specialty Assistant Store Manager
The Home Depot
04.2014 - 07.2026Read More
Merchandising Assistant Store Manager
The Home Depot
04.2014 - 06.2026Read More
Laborer/Property Maintenance
Advanced Property Maintenance
03.2007 - 04.2014Read More
Williamsville South High School
High School Diploma
Read More