Edward Reese

Conducted regular one-on-one meetings to assess employee performance and set priorities.

• Resolved customer inquiries and complaints requiring management-level escalation.
• Coached store associates through structured and informal mentoring to enhance sales effectiveness.
• Reviewed employee performance, delivering ongoing feedback to drive improvement.
• Evaluated individual and team business performance, identifying areas for enhancement.
• Facilitated continuous development of store associates to achieve sales objectives.
• Provided mentorship to promote effective upselling and cross-selling strategies.

• Comparable to existing role in a different location

• Implemented strategies to boost customer engagement with products and services.
• Developed merchandising strategies that maximized sales and profits.
• Reviewed daily sales and inventory levels to confirm product availability.
• Monitored stock levels across departments to ensure sufficient supplies throughout season.
• Coached staff on store procedures and best practices, enhancing overall performance.
• Ensured adherence to company policies, procedures, and safety regulations.
• Resolved conflicts among customers, vendors, and staff efficiently while preserving relationships.
• Maintained strong customer relationships by addressing concerns promptly and professionally.