Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Steve Wilson

Springfield

Summary

Goal-driven assistant store manager with several-year record of accomplishment in exceeding revenue and profit goals while controlling inventory shrinkage and loss percentages. Experienced in monitoring inventory levels, overseeing merchandising and coordinating stock rotation to minimize obsolescence. Enthusiastic, industrious and diligent management paired with skill and fortitude to thrive in dynamic, customer-centric work settings.

Overview

17
17
years of professional experience

Work History

Specialty Assistant Store Manager

The Home Depot
Louisville
05.2017 - Current
  • Developed and implemented effective merchandising strategies to maximize store sales.
  • Created weekly schedules for store personnel based on projected needs.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.

Assistant Store Manager

Home Depot 8429
Teays Valley
04.2008 - 05.2009
  • Provided training to new employees on company policies and procedures.
  • Identified areas of operational inefficiency and implemented solutions to streamline processes.
  • Trained new employees on store policies, procedures and customer service standards.
  • Created promotional campaigns to increase brand awareness and attract new customers.
  • Assisted in recruiting efforts by interviewing candidates for open positions in the store.
  • Organized weekly meetings with department heads to review progress on key objectives.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.

Education

High School Diploma -

Urbana High School
Urbana, OH
06-2003

Skills

  • Employee training
  • Team building
  • Process improvement
  • Performance evaluation
  • Team management
  • Incident reports
  • Attention to detail
  • Strategic planning
  • Staff management
  • Consultative sales
  • Team building and leadership

Accomplishments

  • Diamond Award winner 2021
  • Services Champion award 2021

Timeline

Specialty Assistant Store Manager

The Home Depot
05.2017 - Current

Assistant Store Manager

Home Depot 8429
04.2008 - 05.2009

High School Diploma -

Urbana High School