Jenna Stamnitz

- Selected by management as a trusted employee to take on additional responsibilities, including supporting multiple departments and working overnight shifts as needed.

- Assisted customers by providing prompt, professional service while maintaining accuracy in order fulfillment and issue resolution.

- Collaborated with managers and team members to ensure efficient daily operations during high-volume periods.

- Demonstrated flexibility by adapting to changing priorities and supporting store operations across multiple roles.

- Maintained high standards of customer service, organization, and attention to detail in a fast-paced retail environment.

- Provided Tier 1 technical support to internal users, resolving access issues including permissions, account lockouts, and password resets to minimize downtime.

- Managed user onboarding and offboarding in accordance with established documentation and procedures, ensuring proper access provisioning and timely deactivation.

- Created, updated, and maintained internal process documentation, improving knowledge transfer and onboarding for future users.

- Built and modified business automation rules affecting client project data, ensuring accuracy and consistency across systems.

- Configured user-specific national and local holiday calendars to support accurate resource planning and capacity management.

- Assisted in restructuring standard project configurations to improve consistency and scalability across client projects.