Jenna Stevenson
Palm Bay,Fl
Summary
Achievements include completing more than 10 healthcare provider applications each month with no critical errors. Highly organized and detail-oriented with in-depth knowledge of insurance regulations.
Overview
8
8
years of professional experience
Work History
Credentialing Specialist
Nurses Etc Staffing-Government Devision
San Antonio, TX
05.2022 - Current
- Ensures consistent documentation and complete verification of physicians credentials
- Initiates extensive investigation into applicants background, education and experience through use of on-line systems, written correspondence, telephone inquiries and printed reference guides and reports
- Collaborates with professional physician recruiters to monitor recruitment status of candidates to ensure timely credentialing prior to employment
- Develops and maintains computerized data base of physician data for use in credentialing and appointment process
- Prepares reports as requested.
- Achieved greater accuracy in database management by regularly updating provider records and tracking status changes.( Joint Commission)
- Manage over 10 in house applicants along with 20 at base waiting to be vetted.
Remote Customer Support
Omni Interactions
Denver, CO
07.2021 - 05.2022
- Positively and professionally address customer needs, requests and concerns in timely manner
- Process over 100 inbound customer calls, information requests, order delays, backorders and track order status and confirmations in accurate, efficient and timely manner
- Follow up and provide feedback on customer quotations
- Work with team members to develop professionally and flourish as strive to successfully exceed customer needs.
- Streamlined support processes for increased efficiency and reduced response times.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
Temperature Screener
Advent Health/ Disney World
Orlando, FL
07.2020 - 02.2021
- Greet 1000 patient/employee/visitor/customer daily
- Follow protocol to screen persons prior to entering facility
- Protocol includes scripted questions, taking temporal temperature to assess ability to enter building/ Park
- Employees demonstrating possible COVID symptoms will be instructed to go home, contact supervisor, and await further instruction from supervisor or Infection Control Officer
- Worked on NBA Bubble keeping professional and discreet relationship with staff.
- Streamlined entry processes for both employees and visitors alike, implementing efficient systems that minimized wait times without sacrificing accuracy in temperature checks.
Office/Marketing Assistant
TranSystems Corporation
Orlando, FL
01.2017 - 03.2020
- Oversaw 20 clerical tasks daily
- Types correspondences, meeting notes, and forms, among other documents
- Proof and edit documents
- Keeping inventory of office supplies and ordering new materials
- Maintaining accurate files, records and enter data
- Answering phone calls, taking and delivering messages
- Ensuring office runs smoothly
- Assisted marketing department with proposals and collateral
- Interacted with all levels of management and staff
- Conducted research and compiled data.
- Enhanced overall marketing strategy by providing detailed reports on campaign performance and recommending data-driven adjustments for improvement.
- Assisted in growing customer database through lead generation tactics like landing page optimization or targeted online advertising campaigns.
Education
Medical Office Management -
Valencia College
Kissimmee, FL05.2021
Office Support -
Valencia College
Kissimmee, FL05.2021
Medical Office Specialist- Font office -
Valencia College
Kissimmee, FL12.2020
Medical Office Support -
Valencia College
Kissimmee, FL12.2020
Skills
- Insurance procedures
- HIPAA Compliance
- Employee Onboarding
- Application management
- Document Review
- Time management abilities
- Attention to Detail
- Adaptability and Flexibility
- Self Motivation
Coursework
- Microsoft Office applications Word, Office, and PowerPoint
- Records Management and legal Implications
- Ten Key Mastery
- Anatomy and Physiology
- Medical Office Terminology
- Medisoft
- Keyboarding and document processing
- Business Communication
- Intro to body systems
- Biology
- Introduction ICD-10, CPT, HCPCS
- HIPPA
- Notary
Qualifications Summary
- Proven ability to provide customer service in a friendly, welcoming atmosphere.
- Strong communications skills
- Ability to work independently, set priorities and meet deadlines.
- Excellent communication skills
- Extreme origination skills
- Computer proficiency such as Microsoft office, Excel, PowerPoint, and Word
- Knowledge of Medical Office Terminology
- Proficiency in Ten-Key Mastery
- Ability to complete 30WPM.
- Knowledge in ICD-10
- Medisoft
Timeline
Credentialing Specialist
Nurses Etc Staffing-Government Devision
05.2022 - Current
Remote Customer Support
Omni Interactions
07.2021 - 05.2022
Temperature Screener
Advent Health/ Disney World
07.2020 - 02.2021
Office/Marketing Assistant
TranSystems Corporation
01.2017 - 03.2020
Medical Office Management -
Valencia College
Office Support -
Valencia College
Medical Office Specialist- Font office -
Valencia College
Medical Office Support -
Valencia College
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