Jenna Sullivan
South Windsor,CT
Summary
Skilled Licensed Massage Therapist with a track record of increasing client retention at Gentle Jems Massage Llc through exceptional customer service and effective communication. Expert in Swedish Massage and anatomy, adept at creating personalized treatment plans. Proven ability in cash handling and client relations, enhancing overall client satisfaction and loyalty.
Overview
12
12
years of professional experience
Work History
Licensed Massage Therapist
Gentle Jems Massage Llc
03.2021 - Current
- Effectively managed time to ensure all appointments ran smoothly without compromising the quality of service provided to clients.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Participated in ongoing professional development opportunities to stay current on industry trends and enhance skillset as a therapist.
- Increased client retention by establishing strong rapport through attentive listening and empathetic communication.
- Enhanced client satisfaction by providing personalized and effective massage therapy sessions tailored to individual needs.
- Conducted post-treatment evaluations with clients, discussing their experiences during the session and providing recommendations for ongoing care as needed.
- Educated clients on self-care techniques, empowering them to maintain their well-being between appointments.
Crew Team Member
Dunkin Donuts
09.2014 - 12.2016
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Operated register to process payments and collect cash payment for order totals.
Cashier
Stop & Shop
08.2012 - 03.2014
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Massage Therapy Certification - Massage Therapy
Branford Hall Career Institute
Windsor, CT06.2010
High School Diploma - General Studies
South Windsor High School
South Windsor, CT07.2003
Skills
- Social skills
- Professional ethics
- Swedish Massage
- Administrative Procedures
- Body Mechanics
- Anatomy knowledge
- Reflective listening
- Customer Service
- Appointment Scheduling
- Treatment Planning
- Relationship Building
- Client Records Maintenance
- Effective Communications
- Cash Handling
- Product and Service Promotion
- Inventory Management
- Client Relations
- Workflow Management
- Sales and Marketing
Timeline
Licensed Massage Therapist
Gentle Jems Massage Llc
03.2021 - Current
Crew Team Member
Dunkin Donuts
09.2014 - 12.2016
Cashier
Stop & Shop
08.2012 - 03.2014
Massage Therapy Certification - Massage Therapy
Branford Hall Career Institute
High School Diploma - General Studies
South Windsor High School
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