Jenna Szabelski
Livonia,MI
Summary
Passionate content strategist skilled in research, writing and editing broad range of content. Proficient in online content design, user experience research and solutions and working quickly to produce exceptional deliverables. Works independently to write interesting, clean and clear copy. Excellent communication talents, relationship-building skills, performance under pressure and judgment within tight deadlines.
Overview
6
6
years of professional experience
Work History
Content Creator
Limestone College
Gaffney, SC
03.2023 - Current
- Developed content strategies for social media platforms such as Facebook and Instagram.
- Created compelling visuals to accompany written content.
Server
Red Robin
Livonia, MI
10.2022 - 08.2024
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Handled money transactions accurately while following company procedures for handling cash payments.
UPS
Ups Store
Livonia, MI
03.2022 - 10.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Recognized by management for providing exceptional customer service.
- Delivered products to customer locations on time.
Lifegaurd
Burton Hollow Swim Club
Livonia, MI
05.2018 - 08.2021
- Conducted daily pool maintenance, including testing and adjusting chemical levels.
- Monitored swimmers to ensure safety in the pool area.
- Performed emergency rescues when necessary.
- Enforced all safety regulations and posted rules for patrons.
- Assisted with swim lessons for guests and members of the facility.
- Organized recreational activities such as water polo and volleyball games.
- Responded quickly to medical emergencies in the pool area.
- Prepared detailed incident reports following accidents or other incidents.
- Provided first aid care to injured patrons before paramedics arrived on scene.
- Maintained constant surveillance of patrons in the swimming area at all times.
- Identified emergency situations or potential drownings and entered water for lifesaving measures.
- Used training and medical supplies to examine injured people and administer first aid.
Education
Work in Progress - Professional Communications
Limestone College
Gaffney, SC05-2025
Skills
- Influencer Collaboration
- Social Media Marketing
- Digital Marketing
- Adobe Photoshop
- Friendly, Positive Attitude
- Training & Development
Timeline
Content Creator
Limestone College
03.2023 - Current
Server
Red Robin
10.2022 - 08.2024
UPS
Ups Store
03.2022 - 10.2023
Lifegaurd
Burton Hollow Swim Club
05.2018 - 08.2021
Work in Progress - Professional Communications
Limestone College