Jenna Thompson
Tacoma,WA
Summary
Dedicated Customer Service Professional with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable, well-organized, and a quick-learning team player with effective communication and organization skills. Adaptable and versatile worker providing excellent customer service within dynamic environments.
Overview
2025
2025
years of professional experience
Work History
Office Manager/ Financial Coordinator
Emergency Dental Care USA
07.2024 - Current
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Contacted insurance carriers to discuss policies and individual patient benefits.
- Explained insurance benefits, fees and procedures to patients.
- Managed accounts payable and receivable functions, ensuring timely payments and accurate recordkeeping.
Specialty DA/Treatment Planner/Safety Manager
Tranquility Dental Wellness Center
08.2023 - 07.2024
- Contributed to office organization by maintaining accurate patient records and updating files regularly.
- Increased patient retention by building rapport through excellent communication skills and a friendly demeanor.
- Reduced appointment cancellations by implementing reminder calls and text messaging services, resulting in improved scheduling efficiency.
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
- Increased case acceptance rates by presenting comprehensive treatment options and financial arrangements to patients.
- Facilitated patient referrals to other healthcare providers when necessary, fostering strong professional relationships within the dental community.
- Prioritized schedules to meet project goals and overall customer satisfaction.
Sterile Technician/ Dental Assistant/Front Desk Clerk
Bright Now! Dental
2020 - 2023
- Maintained a positive attitude under pressure while multitasking in a fast-paced clinical setting, leading to a more pleasant experience for both staff and patients alike.
- Developed relationships with patients by actively listening to their concerns and creating tailored treatment plans accordingly.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
Customer Service Associate/ Back-up Manager
Walmart
2018 - 2020
- Maintained a high level of product knowledge, providing accurate information to customers.
- Managed high call volumes with exceptional professionalism, maintaining a positive attitude during peak hours.
- Trained new associates in company policies and procedures, ensuring consistent quality of customer care.
Education
High School Diploma -
Yelm High School
Yelm, WA06.2020
Business -
South Puget Sound Community College
Olympia, WA06.2020
Skills
- Records Preparation
- Consent Verification
- Account Management
- Billing
- Multi-Line Phone Systems
- Recordkeeping Compliance
- Complex Problem-Solving
- Data Verification
- Data Confidentiality Measures
- Microsoft Office
- Insurance verification
- Schedule Management
- Computers and Technology
- Organize Files
- Time management
- Reading Comprehension
- Procedure Support
- Dentrix
- Open Dental
References
- Mahtab Mansour, Bright Now! Dental, 206-446-5757
- Sasithorn Washington, Bright Now! Dental, 757-304-7946
- Kristal Monciviaz, Tranquility Dental Wellness, 702-423-7772
Timeline
Office Manager/ Financial Coordinator
Emergency Dental Care USA
07.2024 - Current
Specialty DA/Treatment Planner/Safety Manager
Tranquility Dental Wellness Center
08.2023 - 07.2024
Business -
South Puget Sound Community College
Sterile Technician/ Dental Assistant/Front Desk Clerk
Bright Now! Dental
2020 - 2023
Customer Service Associate/ Back-up Manager
Walmart
2018 - 2020
High School Diploma -
Yelm High School
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