Jenna Traynor
Woodland Park,CO
Summary
Customer-oriented Worker exceptionally talented at maintaining top-rate customer service standards during high-volume, fast-paced operations. Successfully operates cash registers, prepares customer orders and organizes work stations. Tidy, responsible and hardworking individual possessing outstanding communication skills.
Overview
1
1
year of professional experience
Work History
Concessioner
Gold Hill Theatres
Woodland Park, CO
06.2019 - 02.2020
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
- Maintained high standards of customer service in high-volume, fast-paced operations
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness
- Greeted customers promptly and took orders to keep flow of traffic moving
- Maintained clean and tidy service area by scrubbing and polishing counters, steaming tables and cleaning glasses and dishes
- Used cash register to tender change and process cash and credit card payments
- Communicated openly with management team during each shift to promote smooth workflows
- Immediately informed supervisors when equipment was not functioning properly to promote quick issue resolution
- Demonstrated integrity and honesty while interacting with guests, team members and managers by actively listening and responding appropriately
- Developed loyal clientele through friendly interactions, positive attitude and prompt assistance
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company
- Maintained clean, trash-free workspaces to maximize productivity and safety
- Consistently provided friendly service to promote better customer engagement
- Cleaned food preparation areas, tools and equipment
- Assisted guests, including offering personable greetings and taking orders
- Communicated menu item information and offered suggestions to promote featured products
- Provided product information and menu item explanation in consideration of dietary restrictions
Education
The University School
Colorado Springs, COSkills
- Cash Handling
- Cleaning
- Customer Complaint Resolution
- Workspace Maintenance
- Friendly and helpful
- Customer-oriented
- Valid Colorado driver's license
- Late-night shift availability
- Fast and efficient service worker
- Cleaning and organization
- Stocking and replenishing
- Menu memorization
- Sales
- Cash Register Operation
- Driven
- Passionate
- Responsible
Hobbies
I've played Volleyball for 4 years now, and I love it! In my free time, I always sneak session of playing volleyball with a friend to keep up on my skills. Then there's photography and cooking, and they are both creative escapes for me that I enjoy to explore and test my boundaries. I also love to babysit and take care of animals because I'm passionate about helping others out, especially with those who need a break from their daily tasks. Being able to assist anyone in their times of need just fills me up!
Timeline
Concessioner
Gold Hill Theatres
06.2019 - 02.2020
The University School