JENNA VALENZUELA
Carlsbad,CA
Summary
Goal-oriented Sales Operations professional with 8+ years of progressive experience in developing and implementing successful strategies, increasing market shares, and strengthening customer relationships.
Overview
9
9
years of professional experience
Work History
Commercial Coordinator
We Ship Express
04.2023 - Current
- Compile and analyze weekly revenue and volume reports for sales team, identifying trends and opportunities for improvement
- Analyze sales data to track revenue trends and review findings with upper management to drive decision-making
- Create specialized pricing programs based on volume, optimizing revenue generation and contributing to cost analysis
- Collaborate with sales representatives and accounting on collections, contributing to improved financial outcomes
- Monitor weekly aging reports and collaborate with warehouses for timely order updates, resolving inventory issues promptly.
- Act as System Transition Lead for customer transition over to Advatix CloudSuite i.e provide new system trainings, gather and circulate feedback to upper management and ensure customer is set-up and ready prior to go live date
Sales Operations Coordinator
Brixton LLC
11.2021 - 11.2022
- Analyzed open order and available to sell reports daily to ensure fulfillment percentages and timely shipping
- Reviewed EDI portals such as SPS Commerce to guarantee accurate and efficient order processing
- Developed reports and forecasts in BlueCherry, supporting key accounts like Free People, Tillys, and Nordstrom
- Met with sales team weekly to review open order file and identify and resolve fulfillment issues
- Manual order entry as needed.
Marketing & Event Coordinator
Oceanside Glass and Tile
02.2019 - 11.2021
- Created, presented and maintained national account presentations for all regions, showcasing products and driving sales growth
- Planned and executed company trade shows and events, ensuring successful execution and positive customer experiences
- Collaborated with vendors for cost analysis and planning, optimizing event budgets and ROI
- Utilized Microsoft Excel to track annual trade show and travel budget
- Catalog creation
- Additional marketing duties.
Customer Service Lead| Marketing Coordinator
Peter Grimm Ltd
09.2015 - 02.2019
- Assisted wholesale and retail customers with placement orders, refunds, exchanges, and inquiries, ensuring excellent customer service
- Managed sample orders for sales reps and customers
- Generated weekly reports for sales representatives, providing valuable data insights to support sales efforts
- Facilitated set-up, implementation and training of NuORDER for all internal employees and outside sales reps
- Handled all aspects for company trade shows i.e
- Contract completion, merchandising, set up, tear down and attendance of show.
Education
High School Diploma -
Sunset High School
Encinitas, CA06.2009
Skills
- Analyzing and Reporting Data
- Relationship Development
- Business Trend Analysis
- Cost Analysis
- Presentation Delivery
- Project Management
- Strategic Planning
- Troubleshooting
- Adobe ie Photoshop, Illustrator
- Microsoft Excel (Pivot tables, VLOOKUP, SUM, IF statements etc )
- NetSuite, ZOHO, ACS, Blue Cherry,NuOrder
Timeline
Commercial Coordinator
We Ship Express
04.2023 - Current
Sales Operations Coordinator
Brixton LLC
11.2021 - 11.2022
Marketing & Event Coordinator
Oceanside Glass and Tile
02.2019 - 11.2021
Customer Service Lead| Marketing Coordinator
Peter Grimm Ltd
09.2015 - 02.2019
High School Diploma -
Sunset High School