JENNA VALENZUELA
Oceanside,CA
Summary
With 8+ years of experience driving market growth, enhancing customer relationships, and implementing effective strategies, I specialize in optimizing sales processes, project management, and strategic planning. Adept at troubleshooting, and leveraging a variety of software tools, I am passionate about using my skills to deliver measurable results. Eager to take on new challenges and contribute to both company growth and customer success.
Overview
9
9
years of professional experience
Work History
Implementation Specialist
WeShip Express
07.2024 - 01.2025
- Lead end-to-end onboarding for new clients and manage system transitions for existing customers (4 day turn around) ensuring smooth integrations and minimal disruption.
- Conduct needs assessments, configure tailored solutions, and develop step-by-step transition plans for migrating to upgraded systems.
- Provide product training, develop user guides, and offer ongoing support to ensure clients maximize the value of WeShip Express systems.
- Collaborate with Sales and Support team to align client expectations and deliver cohesive, client-focused solutions.
- Build and maintain strong client relationships, monitor satisfaction, and identify opportunities for product usage expansion.
- Track and analyze onboarding success, gather feedback, and report on progress to refine processes and drive continuous improvement.
Commercial Coordinator
We Ship Express
04.2023 - 07.2024
- Compile and analyze weekly revenue reports for sales team, identifying trends and opportunities for improvement.
- Analyze sales data to track revenue trends and review findings with upper management to drive decision-making.
- Develop and maintain relationships with customers and vendors, ensuring smooth collaboration and efficient processes.
- Create specialized pricing programs based on volume, optimizing revenue generation.
- Collaborate with sales representatives and accounting on collections, contributing to improved financial outcomes.
- Monitor weekly aging reports and collaborate with warehouses for timely order updates, resolving inventory issues promptly.
Sales Operations Coordinator
Brixton LLC
11.2021 - 11.2022
- Analyzed open order reports daily to ensure fulfillment percentages and timely shipping, contributing to improved customer satisfaction.
- Reviewed available-to-sell reports for accurate inventory counts and assisted with forecasting for efficient supply chain management.
- Conducted weekly meetings with sales team to troubleshoot fulfillment issues and implement solutions.
- Monitored accuracy and distribution of sales reports, recommending improvements for better data-driven decisions.
Marketing & Event Coordinator
Oceanside Glass and Tile
02.2019 - 11.2021
- Developed and presented national account presentations for all regions, showcasing products and driving sales growth.
- Planned and coordinated company trade shows and events, ensuring successful execution and positive customer experiences.
- Collaborated with vendors for cost analysis and planning, optimizing event budgets and ROI.
- Utilized Microsoft Excel to track annual trade show and travel budget, maintaining financial efficiency.
Customer Service Lead
Peter Grimm Ltd
09.2015 - 02.2019
- Assisted wholesale and retail customers with orders, refunds, exchanges, and inquiries, ensuring excellent customer service.
- Managed sample orders for various customers, contributing to increased customer satisfaction and conversion rates.
- Generated weekly reports for sales representatives, providing valuable data insights to support sales efforts.
Education
High School Diploma -
Sunset High School
Encinitas, CA06.2009
Skills
- Analyzing and Reporting Data
- Relationship Development
- Business Trend Analysis
- Presentation Delivery
- Project Management
- Strategic Planning
- Microsoft Excel (Pivot tables, VLOOKUP)
- Customer Relationship Management (CRM) Systems
- Troubleshooting
- NetSuite
- ZOHO
- Blue Cherry
Timeline
Implementation Specialist
WeShip Express
07.2024 - 01.2025
Commercial Coordinator
We Ship Express
04.2023 - 07.2024
Sales Operations Coordinator
Brixton LLC
11.2021 - 11.2022
Marketing & Event Coordinator
Oceanside Glass and Tile
02.2019 - 11.2021
Customer Service Lead
Peter Grimm Ltd
09.2015 - 02.2019
High School Diploma -
Sunset High School
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