Isaiah Wilson
San Antonio,Texas
Summary
Driven professional with a background in customer service, technical support, and project management, eager to pivot into a dynamic marketing role. Proficient in data analysis and SQL, with a strong track record in optimizing workflows and exceeding client expectations. Seeking to use these skills to drive digital marketing strategies and contribute to innovative campaigns.
Overview
4
4
years of professional experience
Work History
Implementation Specialist
NextGen Healthcare Solutions
2023.05 - 2023.12
- Advised healthcare clients on optimizing workflows and processes, utilizing SQL to customize solutions and enhance product functionality.
- Independently managed project-related issues to resolution, ensuring 95% client satisfaction and effective stakeholder engagement.
- Communicated project status, risks, and opportunities to stakeholders, contributing to improved client relationships and alignment.
Client Relations Manager
Big Night Entertainment
2022.08 - 2024.05
- Created and executed marketing materials resulting in 15% increase in tour bookings, demonstrating proficiency in marketing strategy development and execution.
- Managed tour budgets, tracked expenses, and implemented cost-saving measures, achieving 10% under-budget performance and enhancing financial acumen.
- Supervised tour guides and support staff, ensuring seamless operations and high client satisfaction through effective leadership and problem-solving.
Project Coordinator
Mississippi State University
2020.08 - 2022.05
- Organized and executed over 30 successful events, managing budgets exceeding $50,000 and fostering key client relationships to enhance event outcomes and stakeholder satisfaction.
- Led social media management efforts, increasing online engagement by 25% across platforms through strategic content creation and community engagement initiatives.
- Acted as primary client liaison, achieving 90% satisfaction rate through effective communication and resolution of client concerns, highlighting strong interpersonal skills and customer service expertise.
Education
Bachelor of Science - Business Administration And Management
Mississippi State University
Starkville, MS05.2022
Skills
- Data Analysis: Proficient in SQL for querying and analyzing complex datasets to extract actionable insights.
- Digital Marketing: Familiar with SEO principles and conversion rate optimization (CRO).
- Project Management: Successfully managed projects from conception to execution, meeting timelines and budget constraints.
- Communication: Strong interpersonal and written communication skills, adept at delivering impactful messages.
Timeline
Implementation Specialist
NextGen Healthcare Solutions
2023.05 - 2023.12
Client Relations Manager
Big Night Entertainment
2022.08 - 2024.05
Project Coordinator
Mississippi State University
2020.08 - 2022.05
Bachelor of Science - Business Administration And Management
Mississippi State University
Similar Profiles
Rhonda TinneyRhonda Tinney
Business Owners at WOW Healthcare SolutionsBusiness Owners at WOW Healthcare Solutions
Dhananjay SharmaDhananjay Sharma
Sr. Software Engineer at NextGen HealthcareSr. Software Engineer at NextGen Healthcare
Sree Harsha MaruriSree Harsha Maruri
Sr Manager IT and Platform -Dev at NextGen HealthCareSr Manager IT and Platform -Dev at NextGen HealthCare