Isaiah Wilson
San Antonio,Texas
Summary
Driven professional with a background in customer service, technical support, and project management, eager to pivot into a dynamic marketing role. Proficient in data analysis and SQL, with a strong track record in optimizing workflows and exceeding client expectations. Seeking to use these skills to drive digital marketing strategies and contribute to innovative campaigns.
Overview
4
4
years of professional experience
Work History
Implementation Specialist
NextGen Healthcare Solutions
05.2023 - 12.2023
- Advised healthcare clients on optimizing workflows and processes, utilizing SQL to customize solutions and enhance product functionality.
- Independently managed project-related issues to resolution, ensuring 95% client satisfaction and effective stakeholder engagement.
- Communicated project status, risks, and opportunities to stakeholders, contributing to improved client relationships and alignment.
Client Relations Manager
Big Night Entertainment
08.2022 - 05.2024
- Created and executed marketing materials resulting in 15% increase in tour bookings, demonstrating proficiency in marketing strategy development and execution.
- Managed tour budgets, tracked expenses, and implemented cost-saving measures, achieving 10% under-budget performance and enhancing financial acumen.
- Supervised tour guides and support staff, ensuring seamless operations and high client satisfaction through effective leadership and problem-solving.
Project Coordinator
Mississippi State University
08.2020 - 05.2022
- Organized and executed over 30 successful events, managing budgets exceeding $50,000 and fostering key client relationships to enhance event outcomes and stakeholder satisfaction.
- Led social media management efforts, increasing online engagement by 25% across platforms through strategic content creation and community engagement initiatives.
- Acted as primary client liaison, achieving 90% satisfaction rate through effective communication and resolution of client concerns, highlighting strong interpersonal skills and customer service expertise.
Education
Bachelor of Science - Business Administration And Management
Mississippi State University
Starkville, MS05.2022
Skills
- Data Analysis: Proficient in SQL for querying and analyzing complex datasets to extract actionable insights
- Digital Marketing: Familiar with SEO principles and conversion rate optimization (CRO)
- Project Management: Successfully managed projects from conception to execution, meeting timelines and budget constraints
- Communication: Strong interpersonal and written communication skills, adept at delivering impactful messages
Timeline
Implementation Specialist
NextGen Healthcare Solutions
05.2023 - 12.2023
Client Relations Manager
Big Night Entertainment
08.2022 - 05.2024
Project Coordinator
Mississippi State University
08.2020 - 05.2022
Bachelor of Science - Business Administration And Management
Mississippi State University
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