Jenna Van Dreser
Waialua
Summary
Resourceful personal administrative assistant adept at managing multiple tasks and logistics in fast-paced settings. Recognized for strong communication and time management, ensuring seamless support for executive operations and positive guest experiences.
Overview
4
4
years of professional experience
Work History
Personal Administrative Assistant
YMCA Camp Erdman
Waialua
08.2025 - Current
- Serve as a primary point of contact for guests, families, retreat groups, and visitors.
- Coordinate reservations, registrations, payments, and guest documentation.
- Provide front desk support by answering phones, responding to emails, and assisting walk-in guests.
- Operate point-of-sale systems and process financial transactions accurately.
- Maintain guest records, booking databases, and administrative reports.
- Assist with inventory management and office operations.
- Collaborate with multiple departments to ensure positive guest experiences and smooth daily operations.
Team Member / Barista
Caribou Coffee
09.2023 - 08.2025
- Delivered exceptional customer service in a high-volume environment.
- Built positive guest relationships through friendly and efficient service.
- Prepared beverages and food items while maintaining quality standards.
- Handled cash and credit card transactions accurately.
- Supported team operations during busy periods and peak hours.
Psychology Department Assistant
University of Wisconsin-Stout
09.2022 - 05.2023
- Provided front desk support for students, faculty, and visitors.
- Assisted with departmental communications and administrative tasks.
- Tutored students and reviewed academic papers.
- Proctored exams and maintained confidential records.
Education
Bachelor of Science - Business Administration & And Psychology
University of Wisconsin-Stout
Menomonie, Wisconsin06-2023
Websites
Research Leadership
- Co-Author, Expressing Compassion in Online Environments
- Treasurer, Psi Chi International Honor Society, Managed financial records and assisted with organizational planning and member engagement activities.
Skills
Guest Relations, Front Desk Operations, Reservation Management, Customer Service Excellence, Conflict Resolution, Professional Communication, Microsoft Office Suite, SPSS, Qualtrics, Data Entry & Record Management, Scheduling & Calendar Management, POS Systems, Basic Accounting Support, Team Collaboration, Multitasking, Attention to Detail, Organization, Problem Solving, Adaptability
Timeline
Personal Administrative Assistant
YMCA Camp Erdman
08.2025 - Current
Team Member / Barista
Caribou Coffee
09.2023 - 08.2025
Psychology Department Assistant
University of Wisconsin-Stout
09.2022 - 05.2023
Bachelor of Science - Business Administration & And Psychology
University of Wisconsin-Stout