Jenna Voorhess
Bentonville,AR
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
23
23
years of professional experience
Work History
Senior Manager II - Process Improvement
Walmart
09.2019 - Current
- Achieved operational excellence by streamlining processes and implementing best practices.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
- Increased customer satisfaction with timely project deliveries and seamless communication.
- Reduced costs and improved efficiency in managing projects.
- Utilized data-driven insights to make informed decisions that resulted in higher returns on investments.
- Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
- Provided strong leadership to enhance team productivity and morale.
Senior Manager - Facilities Maintenance
Walmart
09.2016 - 09.2019
- Achieved operational excellence by streamlining processes and implementing best practices.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
- Increased customer satisfaction with timely project deliveries and seamless communication.
- Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
- Implemented innovative solutions to overcome challenges, leading to enhanced productivity levels.
- Mentored junior staff members for skill development and career progression within the organization.
Facilities Engineer
Walmart Stores, Inc
03.2014 - 09.2016
- Responsible for the complete functionality for ServiceChannel
- Managed both hourly and salary associates
- Manages multiple projects at a time
- Demonstrates up-to-date expertise in Facilities management and applies this to the development, execution, and improvement of action plans by providing expert advice and guidance to others in the application of information and best practices
- Collaborated with cross-functional teams to complete complex facility projects on time and within budget.
Integration Manager
Walmart Stores, Inc
09.2012 - 03.2014
- Update and maintain provider vetting processes, including updating access and submitting new or updating information to be added into ServiceChannel
- Update and maintain dashboard changes/User Setup
- Creating and maintaining process/training documentation
- Project Management experience
- Responsible for loading/creating/updating Preventive Maintenance WO
- Provides and supports the implementation of business solutions by building relationships and partnerships with key stakeholders
- Manages the Facilities Management operating systems by tracking transactions through corporate integrated systems.
- Enhanced system efficiency by streamlining processes and integrating various platforms.
- Developed customized solutions for seamless data migration, improving overall business operations.
- Collaborated with stakeholders to identify integration needs, developing tailored strategies for successful implementation.
- Optimized performance by identifying and resolving system bottlenecks through thorough analysis and testing.
Supervisor, Accounts Payable
Walmart Stores, Inc
01.2008 - 01.2012
- Supervised up to 25 associates and have overseen up to 20+ processes at one time
- Responsible for coaching/evaluations and make hiring decisions
- Experience in building and maintaining department metrics/budgets
- Project Management experience
Job Analysis Coordinator/Specialist-HR
Walmart Stores, Inc
04.2007 - 09.2008
- Updating/Developing Reference Documents and Evaluations
- Wire- Evaluation and Job Description updates/confirmation
- Generate preliminary job descriptions
- Build and maintain KSA, WAB and Essential Function library
- Assists in determining EEO Codes for job leveling
- Responsible for coordinating major project calendars, scheduling and coordinating focus groups, managing communications, creation and maintenance of performance evaluation forms and trackers
- Assists in creating job codes
Store Payables/Real Estate Accounting Team Supervisor
Walmart Stores, Inc
06.2005 - 04.2007
- Supervised 5-15 Accounting/Call Center associates
- Responsible for time adjustments, coaching/evaluation input, assisted in hiring decisions, and day to day business operations for Store Planning and Maintenance HVAC/Refrigeration
- Direct to Store Shipment and Vendor/Store Hotline
- Training for new associates.
Analyst - Accounts Payable
Walmart
09.2000 - 06.2005
- Processed invoices for payment
Education
High School Diploma -
Bentonville High School
Bentonville, ARSkills
- Strong customer service and customer support skills
- Organized, detail oriented, and effective planner
- Ability to coach, train and teach others
- Effective Leadership and Soft skills
- Partnership Development
- Team player who works effectively with a team or independent settings
- Project Management, understands the importance of deadlines and completion of projects
- Office 365
- Strategic Planning
- Talent Development
- Data Analytics
- Cross-Functional Collaboration
class list
- Accounting I & II
- Emotional Intelligence
- Walmart Institute
- Six Sigma – White Belt
- Dale Carnegie – Nov 2015
Timeline
Senior Manager II - Process Improvement
Walmart
09.2019 - Current
Senior Manager - Facilities Maintenance
Walmart
09.2016 - 09.2019
Facilities Engineer
Walmart Stores, Inc
03.2014 - 09.2016
Integration Manager
Walmart Stores, Inc
09.2012 - 03.2014
Supervisor, Accounts Payable
Walmart Stores, Inc
01.2008 - 01.2012
Job Analysis Coordinator/Specialist-HR
Walmart Stores, Inc
04.2007 - 09.2008
Store Payables/Real Estate Accounting Team Supervisor
Walmart Stores, Inc
06.2005 - 04.2007
Analyst - Accounts Payable
Walmart
09.2000 - 06.2005
High School Diploma -
Bentonville High School