Jenna Walcher
Rehoboth Beach,DE
Summary
I have acquired a great deal of knowledge throughout my years of working various jobs, each requiring a different skill set. These jobs have taught me excellent customer service skills, which have created beneficial connections for my future. In each work setting I have been a dedicated, loyal, and diligent worker. My ability to adapt to different work environments has made me a quick learner and prepared for multiple issues. Furthermore, my skills with online software have been developing since I was a senior in High School. My education has been preparing me for a job in marketing or sales. I have gained a lot of knowledge with various tools online, which I have grown to love doing. From designing websites and campaigns to working with the city of Myrtle Beach to create safer more accurate bike trail map, I have become very confident in my skills.
Overview
5
5
years of professional experience
Work History
Bag Drop/Golf Pro Shop Assistant
Tim Sautter
02.2024 - Current
- Developed strong relationships with members and visitors to ensure loyal customers for the course.
- Promoted pro shop merchandise through thoughtful displays and strategic product placement, driving increased sales revenue. Also, sold memberships to locals and informed them on the advantages the course as to offer with the membership.
- Assisted customers with equipment selection, ensuring appropriate fit and functionality for their individual needs.
- Enhanced customer satisfaction by providing exceptional service and product knowledge to golf shop patrons.
Big Fish Grill
Rebecca Underwood
05.2023 - 08.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders and manage bills.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Created strong relationships with customers as at the time I worked here and at a nearby golf course. They saw me working two jobs diligently and gained much respect for my hard work.
Bag Drop/Golf Starter
George Bushby
04.2022 - 08.2022
- Worked at this golf course for two summers, 5/1/2023-8/10/2023
- Facilitated clear communication between golfers, marshals, and clubhouse staff for seamless coordination during busy periods.
- Assisted in organizing tournaments, ensuring events ran smoothly from start to finish.
- Improved pace of play with diligent monitoring and effective communication to players.
- Managed tips between employees appropriately to the work that was being done outside.
- Helped organize golf bags in storage to ensure members clubs were kept safe and unharmed.
Hostess
Brett
03.2020 - 11.2020
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Retail Associate at HomeGoods
Whitney
09.2019 - 01.2020
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Stocked merchandise, clearly labeled items, and arranged the items according to size or color.
- Managed inventory effectively by ensuring incoming deliveries were handled and organized correctly.
- Organized all big purchases, like living room furniture, rugs, and home decor.
Education
Bachelor of Arts - Digital Culture And Design Minor in Marketing
Coastal Carolina University
Conway, SC05.2025
Skills
- Golf product knowledge
- Adaptability and Resilience
- Cash handling
- AI Knowledge
- Adobe and Adobe Premier
- Canva
- Sway
- Audition
- Arc GIS and Arc GIS Pro
- Merchandising Strategies
- Social Media Promotion
- Friendly and Helpful
- Years of Customer Service
References
-George Bushby – Golf Pro at Rehoboth Beach Country Club
(301)-943-9691)
- Michael Raffrty – Employee at Rehoboth Beach Country Club
(703)-585-3700)
-Rebecca Underwood – Service Manager of Big Fish Grill
(302-922-2394)
- Tim Sautter – Golf Pro
(843-855-5910)
- Christopher Gunn - Professor during study abroad trip
(843-349-6461) Email: cgunn@coastal.edu
Accomplishments
One of my most proud accomplishments was being dedicated to Savage Dance Company for over 13 years. Being a part of a competitive dance team taught me hard work, dedication, and respect for authority. We got to win nationals twice in Orlando, Florida and I made lifelong friends.
Another accomplishment I am proud of is my study abroad trip to Latin America in May 2024. This program was named the Human Rights and Social Justice Edwards College program. This opportunity got me to travel to Argentina, Uruguay, and Chile to learn about the military dictatorship that occurred from 1973-1985. Now this program had nothing to do with my major, but it was something I was interested in. I went on this trip knowing nothing and came back with a whole new mindset for life. I learned the importance of community and the significance of educating one's self on history to prevent it from reoccurring.
Timeline
Bag Drop/Golf Pro Shop Assistant
Tim Sautter
02.2024 - Current
Big Fish Grill
Rebecca Underwood
05.2023 - 08.2023
Bag Drop/Golf Starter
George Bushby
04.2022 - 08.2022
Hostess
Brett
03.2020 - 11.2020
Retail Associate at HomeGoods
Whitney
09.2019 - 01.2020
Bachelor of Arts - Digital Culture And Design Minor in Marketing
Coastal Carolina University
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