Jenna White
St Augustine,Florida
Summary
- Focused and versatile professional with undeniable talents in customer service and specialty drink preparation. Multi-tasker dedicated to customer service and engagement. Works great under pressure.
- Responsible Property Manager committed to ensuring safe and comfortable environment for residents as well as advocating for needs of building board.
Overview
8
8
years of professional experience
Work History
Regional Property Manager
Lofty Asset Management
4025 Sunbeam Rd 32257
01.2023 - 12.2023
- Enhanced property occupancy rates by implementing strategic marketing plans and conducting regular market analyses.
- Increased tenant satisfaction by addressing concerns promptly and maintaining open lines of communication through regular meetings and newsletters.
- Oversaw capital improvement projects, coordinating with contractors to ensure timely completion within budget constraints.
- Coached on-site property management teams to improve leasing skills, leading to higher conversion ratios from prospect inquiries to signed leases.
- Managed lease renewals strategically to minimize turnover risks while balancing rent increases with market conditions for optimal revenue generation.
Lead Barista
Nordstrom Ebar
4835 Town Crossing Dr, Jacksonville, FL 32246
11.2020 - 01.2023
- Consistently maintained a clean and organized workspace, adhering to health and safety regulations.
- Collaborated with the management team to develop innovative beverage recipes, increasing sales and customer satisfaction.
- Mentored new staff members on proper techniques for espresso preparation and milk steaming, ensuring high-quality beverages.
- Managed inventory levels to ensure adequate stock of ingredients and supplies, minimizing waste and reducing operational costs.
- Resolved customer complaints quickly and professionally, maintaining positive relationships with patrons.
- Conducted regular equipment maintenance checks to prevent breakdowns, ensuring uninterrupted service during peak hours.
- Optimized workflow processes for faster order completion, decreasing wait times for customers.
- Implemented employee training programs to improve overall knowledge of coffee products and brewing techniques among staff members.
- Utilized strong communication skills to foster a collaborative work environment among team members, resulting in increased productivity.
- Supervised daily shift operations effectively managing schedules assignments ensuring optimal labor utilization.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Promoted additional items with beverages, increasing store sales.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Presented process improvement ideas to leadership team to cultivate professional, friendly and efficient work environment.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Helped management keep adequate supply on hand by notifying of shortages.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
Leasing Manager
Lofty Asset Management
Magnolia Point 7507 Beach Blvd 32216
11.2018 - 08.2020
- Increased tenant satisfaction by addressing concerns promptly and effectively resolving issues.
- Built strong relationships with clients through exceptional customer service, resulting in increased lease renewals.
- Developed marketing strategies to attract new tenants, ultimately improving occupancy rates.
- Organized and hosted community events, fostering a positive living environment for tenants.
- Mentored new leasing agents, providing guidance on industry best practices and improving overall team performance.
- Boosted tenant retention rates with proactive communication strategies designed to foster long-term relationships.
Shift Lead
Starbucks
CR 210 - US 1
06.2016 - 10.2018
- Improved team efficiency by implementing new scheduling and task management strategies.
- Enhanced customer satisfaction through effective conflict resolution and prompt service.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Streamlined inventory management processes to reduce waste and increase profitability.
Education
Associate of Arts -
St. Johns River State College
Saint Augustine, FL08.2024
High School Diploma -
Bartram Trail High School
Saint Johns, FL05.2016
Skills
- Conflict Resolution
- Strategic Planning
- Organizational Skills
- Attention to Detail
- Staff Training
- Time Management
- Decision Making
- Customer Service
- Beverage Preparation
- POS Systems
- Safe Food Handling
- Conflict Handling
- Inventory Management
- Espresso preparation
- Problem-solving abilities
- Barista training
- Cleanliness standards
Timeline
Regional Property Manager
Lofty Asset Management
01.2023 - 12.2023
Lead Barista
Nordstrom Ebar
11.2020 - 01.2023
Leasing Manager
Lofty Asset Management
11.2018 - 08.2020
Shift Lead
Starbucks
06.2016 - 10.2018
Associate of Arts -
St. Johns River State College
High School Diploma -
Bartram Trail High School