Jenna White
St Augustine,Florida
Summary
- Focused and versatile professional with undeniable talents in customer service and specialty drink preparation. Multi-tasker dedicated to customer service and engagement. Works great under pressure.
- Responsible Property Manager committed to ensuring safe and comfortable environment for residents as well as advocating for needs of building board.
Overview
8
8
years of professional experience
Work History
Regional Property Manager
Lofty Asset Management
01.2023 - 12.2023
- Enhanced property occupancy rates by implementing strategic marketing plans and conducting regular market analyses.
- Increased tenant satisfaction by addressing concerns promptly and maintaining open lines of communication through regular meetings and newsletters.
- Oversaw capital improvement projects, coordinating with contractors to ensure timely completion within budget constraints.
- Coached on-site property management teams to improve leasing skills, leading to higher conversion ratios from prospect inquiries to signed leases.
- Managed lease renewals strategically to minimize turnover risks while balancing rent increases with market conditions for optimal revenue generation.
Lead Barista
Nordstrom Ebar
11.2020 - 01.2023
- Consistently maintained a clean and organized workspace, adhering to health and safety regulations.
- Collaborated with the management team to develop innovative beverage recipes, increasing sales and customer satisfaction.
- Mentored new staff members on proper techniques for espresso preparation and milk steaming, ensuring high-quality beverages.
- Managed inventory levels to ensure adequate stock of ingredients and supplies, minimizing waste and reducing operational costs.
- Resolved customer complaints quickly and professionally, maintaining positive relationships with patrons.
- Conducted regular equipment maintenance checks to prevent breakdowns, ensuring uninterrupted service during peak hours.
- Optimized workflow processes for faster order completion, decreasing wait times for customers.
- Implemented employee training programs to improve overall knowledge of coffee products and brewing techniques among staff members.
- Utilized strong communication skills to foster a collaborative work environment among team members, resulting in increased productivity.
- Supervised daily shift operations effectively managing schedules assignments ensuring optimal labor utilization.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Promoted additional items with beverages, increasing store sales.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Presented process improvement ideas to leadership team to cultivate professional, friendly and efficient work environment.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Helped management keep adequate supply on hand by notifying of shortages.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
Leasing Manager
Lofty Asset Management
11.2018 - 08.2020
- Increased tenant satisfaction by addressing concerns promptly and effectively resolving issues.
- Built strong relationships with clients through exceptional customer service, resulting in increased lease renewals.
- Developed marketing strategies to attract new tenants, ultimately improving occupancy rates.
- Organized and hosted community events, fostering a positive living environment for tenants.
- Mentored new leasing agents, providing guidance on industry best practices and improving overall team performance.
- Boosted tenant retention rates with proactive communication strategies designed to foster long-term relationships.
Shift Lead
Starbucks
06.2016 - 10.2018
- Improved team efficiency by implementing new scheduling and task management strategies.
- Enhanced customer satisfaction through effective conflict resolution and prompt service.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Streamlined inventory management processes to reduce waste and increase profitability.
Education
Associate of Arts -
St. Johns River State College
Saint Augustine, FL08.2024
High School Diploma -
Bartram Trail High School
Saint Johns, FL05.2016
Skills
- Conflict Resolution
- Strategic Planning
- Organizational Skills
- Attention to Detail
- Staff Training
- Time Management
- Decision Making
- Customer Service
- Beverage Preparation
- POS Systems
- Safe Food Handling
- Conflict Handling
- Inventory Management
- Espresso preparation
- Problem-solving abilities
- Barista training
- Cleanliness standards
Timeline
Regional Property Manager
Lofty Asset Management
01.2023 - 12.2023
Lead Barista
Nordstrom Ebar
11.2020 - 01.2023
Leasing Manager
Lofty Asset Management
11.2018 - 08.2020
Shift Lead
Starbucks
06.2016 - 10.2018
Associate of Arts -
St. Johns River State College
High School Diploma -
Bartram Trail High School
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