JENNA WHITTIER

• Greeted customers and addressed their needs in a professional manner.
• Provided accurate estimates of repair costs, labor times and parts prices to customers.
• Maintained records of customer interactions and transactions.
• Developed strong relationships with customers by providing exceptional customer service.
• Used knowledge of services to recommend additional products and offerings to customers.
• Experience with Goodwill/consumer affair claims
• Put customers into cars from our rental fleet.
• I have remained in the top 5 of the district for CSI
• Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.

• My first 4 years spent at Nissan I worked as a Sales Consultant
• As the second most expensive purchase in most people lives I thrived in knowing my product, having excellent communication skills, and great customer service
• I have spent my last 16 years with Nissan as a service Advisor
• I have been successful in staying in the top 5 in the region for Nissan's customer service award program
• I continue to achieve monthly goals by working as a Team with my department.

I have been coding all warranty jobs

• While working at Quirk Chevrolet I did a number of different jobs in order to help the Department run Smoothly
• I was responsible for calling customer after their service visit to make sure they were satisfied with their visit
• I was also responsible for putting customers in rental cars, scheduling appointments, and writing service on weekends.

• As a part time bartender at the 99 Restaurant I was responsible for making drinks and taking food orders at the bar along with making all the drinks for the dining room.

• While working at the Moore Center I was responsible in helping young adults with disabilities find job opportunities
• I worked with clients in creating resumes, applying for jobs, and after employment was gained I would go to the job site in order to teach the individual how to carry out a successful job career.

• I learned most of my bartending experience working at a bowling alley/sports bar
• I worked part time throughout high school and college learning to make drinks and change kegs.

• While working at the Tyler Place Resort I spent 3 summers as a full time bartender
• There I learned knowledge about wine/beer, and high end cocktail making
• I was also responsible for making a cocktail of the night menu based on the food menu and the entertainment theme for the night
• During these 3 summers the bartenders would have an annual drink making completion at the end of the season where I won "best Mojito" 3 years in a row.