Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
References
Timeline
Generic

TIANNAH BACA

Highlands Ranch,Colorado

Summary

Seasoned Service Advisor with substantial experience in customer support and service management. Exude strengths in communication, problem-solving, and building rapport with diverse clientele. Proven ability to streamline processes for efficiency while ensuring high levels of customer satisfaction. Noteworthy impact made in previous roles by focusing on team collaboration and proactive issue resolution.

Overview

3
3
years of professional experience

Work History

Service Advisor

Groove Subaru
Englewood, Colorado
03.2022 - Current
  • Assisted customers with the highest quality of customer service.
  • Explained vehicle service recommendations with professionalism and knowledge.
  • Coordinated with technicians to ensure the timely completion of expectations presented at check-in.
  • Managed customer follow-ups to confirm the satisfaction of work completed.
  • Resolved customer complaints in an efficient and courteous manner.
  • Promptly responded to customer inquiries via phone, email or in person.

Education

Childhood Education -

Grand Canyon University
Phoenix, Arizona
02.2022

High School Diploma -

Heritage High School
Littleton, CO
05-2019

Skills

  • Listening skills
  • Team collaboration
  • Customer Service
  • Computer Skills
  • Organization skills
  • Punctual
  • Effective communication
  • Trustworthy
  • Conflict resolution

Languages

English

Accomplishments

  • Certified as a senior master in qualifications in Subaru
  • Awarded as the top 5 top advisors in the region of the year in 2024
  • Got nominated a "STAR" in 2024

References

References available upon request.

Timeline

Service Advisor

Groove Subaru
03.2022 - Current

Childhood Education -

Grand Canyon University

High School Diploma -

Heritage High School

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