Cole Jacobs
Riverview,FL
Summary
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs
Overview
7
7
years of professional experience
1
1
Certification
Work History
Service Advisor
Blue Compass RV
Tampa , FL
06.2023 - Current
- Determine specialized product needs and services by working directly with customers
- Provide estimates for designated installations prior to scheduling appointments
- Ability to multi-task in a fast paced environment
- Keep customers apprised of work progress
- Ability to communicate with customers as well internal staff. Verbal and Written(email)
- Solid computer system ability and awareness.
- Ability to follow company policies and procedures
Combat Infantrymen
United Sates Army
Fort Bragg, NC
12.2019 - 06.2023
- I supervised, leads, and served as a member of an infantry activity that employs individual small arms weapons or heavy anti-armor crew served weapons, either vehicle or dismounted
- Kept accountability of military equipment ranging from $7,000 to upwards of $300,000.
- Conducted training exercises to ensure proficiency in basic infantry skills.
- Assisted with the maintenance of weapons, equipment and vehicles.
Banquet Manager
Prestwick Banquet
Woodbury , MN
01.2018 - 12.2019
- Assisting the event director and organizers with planning the layout and logistics of events.
- Managing the setup of events.
- Lead teams of up to six people, and manage events of up to 250 people.
- Managing the floor and coordinating the food and drink service by liaising with the kitchen and service staff.
- Youngest ever to be placed in the position of manager.
- Provided leadership and direction to banquet staff in order to maintain a high level of customer satisfaction.
Education
High School Diploma -
Eastridge High School
Woodbury, MN06-2019
Some College (No Degree) -
Purdue University
West Lafayette, INSkills
- Communication
- Team player
- Time management
- Critical thinking
- Punctuality
- Computer Skills
- Customer service listening skills
- Listening Skills
Certification
- OSHA 10 Certification
- Airborne (Army)
Accomplishments
- 2023-2024 highest revenue award
- Top performer since 06/2023
- Promoted to be Luxury RV Advisor
References
References available upon request.
Timeline
Service Advisor
Blue Compass RV
06.2023 - Current
Combat Infantrymen
United Sates Army
12.2019 - 06.2023
Banquet Manager
Prestwick Banquet
01.2018 - 12.2019
- OSHA 10 Certification
- Airborne (Army)
High School Diploma -
Eastridge High School
Some College (No Degree) -
Purdue University
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