Luke Bui
Houston,TX
Summary
Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.
Overview
12
12
years of professional experience
Work History
Service Advisor
Sun Auto Service
03.2025 - Current
- Facilitated customer inquiries and resolved service-related issues efficiently.
- Coordinated service appointments and ensured optimal scheduling for clients.
- Provided expert product knowledge to enhance customer satisfaction and loyalty.
- Assisted technicians by preparing detailed service reports and documentation.
- Streamlined communication between customers and service team to improve workflow.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Led initiatives to enhance service quality, resulting in improved client retention rates.
- Implemented feedback mechanisms to gather customer insights for continuous improvement.
- Trained junior staff on best practices in customer service and problem resolution.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
Store Manager/General Manager
Firestone Complete Auto Care
07.2017 - 02.2025
- Overall management of daily business operations
- Supervision of team members and ensuring individual job duties are performed
- Enforcing company policies of executing business safely and efficiently
- Leading teammates in achieving positive performances vs
- Multiple business metrics
- Grow and maintain healthy business relationships with consumers in the immediate area
Manager of Vehicle Services
Firestone Complete Auto Care
09.2013 - 04.2017
- Overall management of daily business operations
- Supervision of team members and ensuring individual job duties are performed
- Enforcing company policies of executing business safely and efficiently
- Leading teammates in achieving positive performances vs
- Multiple business metrics
- Grow and maintain healthy business relationships with consumers in the immediate area
Sales Associate
Firestone Complete Auto Care
09.2013 - 10.2016
- Growth of business through positive customer service experiences
- Manage daily operations in safe manner during fast-paced working environments
- Manage payroll by delegating correct responsibilities to corresponding skill levels
- Increase sales volume and gross profit margins by explaining benefits of product to end consumer
Manager of Tire Sales
Firestone Complete Auto Care
09.2013 - 03.2014
- Growth of business through positive customer service experiences
- Manage daily operations in safe manner during fast-paced working environments
- Manage payroll by delegating correct responsibilities to corresponding skill levels
- Increase sales volume and gross profit margins by explaining benefits of product to end consumer
Education
Some College (No Degree) - Business Management
University of Houston/ Houston Community College
Houston, TXAssociate of Science - Computer Technician
Houston Technology School
Houston, TX06-2019
Skills
- Customer Service and Experience
- Communication
- Leadership
- Retail Sales
- Customer service
- Multitasking and organization
- Strong work ethic
- Listening skills
- Attention to detail
- Service estimates
- Excellent communication
- Vehicle assessment
- Team player mentality
- Service recommendations
- Service scheduling
- Complaint resolution
- Handling customer complaints
- Goal-oriented mindset
- Price quoting
- Sales expertise
- Process improvements
Timeline
Service Advisor
Sun Auto Service
03.2025 - Current
Store Manager/General Manager
Firestone Complete Auto Care
07.2017 - 02.2025
Manager of Vehicle Services
Firestone Complete Auto Care
09.2013 - 04.2017
Sales Associate
Firestone Complete Auto Care
09.2013 - 10.2016
Manager of Tire Sales
Firestone Complete Auto Care
09.2013 - 03.2014
Associate of Science - Computer Technician
Houston Technology School
Some College (No Degree) - Business Management
University of Houston/ Houston Community College