Jenna Wiltrek
Monroeville,PA
Summary
Experienced Assistant Manager with a strong background in retail operations, team leadership, POS systems, and inventory control. Skilled in scheduling, cash handling, customer service, and conflict resolution to keep daily store operations efficient and organized.
Overview
10
10
years of professional experience
Work History
Assistant Manager
7-11 Convenience Store
Irwin, Pennsylvania
12.2020 - Current
- Oversaw daily store operations to ensure smooth functioning and productivity including scheduling shifts, assigning duties.
- Trained cashiers on POS register use and customer service procedures to enhance transaction efficiency and customer satisfaction.
- Managed inventory rotation and organized merchandise displays to ensure product freshness and optimal presentation.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved customer concerns and supported front-end service recovery to maintain customer loyalty and improve store reputation.
- Enforced store safety, cleanliness, and compliance standards.
- Supported daily store operations during 7-Eleven shifts.
- Facilitated resolution of conflicts among team members to promote teamwork and harmony between team members in an effective manner.
Maid
stonebrook highland
Manor, Pennsylvania
08.2019 - 08.2020
- Sanitized bathrooms, ensuring cleanliness and hygiene of sinks, toilets, showers, tubs, countertops, mirrors, and floors.
- Sanitized bathrooms, kitchens, and shared surfaces using approved supplies.
- Cleaned and organized resident rooms and common areas at Stonebrook Highlands, promoting a welcoming environment.
- Changed linens and remade beds, maintaining comfort and cleanliness for residents.
- Vacuumed carpets and mopped floors throughout Stonebrook Highland spaces.
- Replenished toiletries and cleaning supplies in guest and resident areas.
- Removed trash from all rooms and hallways to maintain cleanliness and replaced liners in rooms and hallways.
- Cleaned and polished furniture, fixtures, and other surfaces.
- Followed safety standards and housekeeping routines across assigned spaces.
Dietary Aide
Redstone highlands
north huntington , pa
09.2016 - 06.2018
- Verified special diets, texture changes, and allergy needs before service.
- Prepared resident meal trays following diet orders and meal service instructions.
- Delivered meals to residents in dining rooms and patient care areas.
- Set up tray lines with menus, utensils, and portioned food items.
- Cleaned kitchen surfaces, equipment, and dining areas using sanitation standards.
- Restocked supplies, dishes, and beverage stations for continued meal service.
- Assisted cooks with food preparation, plating, and simple kitchen tasks.
Education
High School Diploma -
Norwin
Pa05-2015
Skills
- Shift scheduling
- Inventory control
- Merchandise displays
- Retail operations
- POS systems
- Cash handling
- Stock rotation
- Regulatory compliance
- Customer service
- Team leadership
- Team supervision
- Problem solving
Timeline
Assistant Manager
7-11 Convenience Store
12.2020 - Current
Maid
stonebrook highland
08.2019 - 08.2020
Dietary Aide
Redstone highlands
09.2016 - 06.2018
High School Diploma -
Norwin