Jennafer Horgen
Isanti,MN
Summary
Experienced employee with a proven record of delivering exceptional customer service. Strong at building positive relationships with colleagues and customers, fostering a collaborative work environment. Able to work independently and efficiently, consistently meeting goals and exceeding expectations. Committed to providing outstanding service while maintaining high productivity.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Server/Bartender
The grumpy minnow
07.2019 - Current
- Waitress/ bartender in charge of caring for customers needs
- Excellent communication skills and self efficient
Guest Services Receptionist
Chapter Aesthetics
01.2024 - 08.2024
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing inquiries promptly.
- Promoted a positive work environment by collaborating effectively with colleagues from diverse backgrounds.
- Ensured smooth operation of telephone systems, managing multiple lines while providing outstanding customer service over the phone.
Caregiver/Personal Care Aide
Prairie Senior Cottages
06.2018 - 03.2020
- I was a Caregiver/ Personal Care Attendant, working with clients diagnosed with Alzheimer's and Dementia
- Responsible for activity of daily living
Culinary Server
GracePointe Crossings Presbyterian Homes
01.2015 - 02.2019
- I was a culinary service aid, working with geriatric clientele
- Preparing and serving meals
- Ensuring that all clients are cared for and satisfied
Education
Associate - Physical Therapy Assistant
University of Wisconsin
Eau Claire, WIHigh school diploma or GED -
Cambridge isanti high school
Cambridge, MNAssociate -
Anoka-Ramsey Community College
Minneapolis, MNAdvanced Practice Aesthetician -
Saint Paul College
Saint Paul, MN05.2023
Skills
- Excellent customer service skills
- Fast learner
- Problem solver
- Receptionist
- Alzheimer's Care
- Dementia Care
- Home Care
- Culinary Experience
- Bartending
- Restaurant experience
- Cleaning
- Cooking
- Front desk
- Serving
- Medical terminology
- Strong work ethic
- Guest engagement
- Cash handling
Certification
- Driver's license
- Esthetician License, 05/01/23, Present
Timeline
Guest Services Receptionist
Chapter Aesthetics
01.2024 - 08.2024
Server/Bartender
The grumpy minnow
07.2019 - Current
Caregiver/Personal Care Aide
Prairie Senior Cottages
06.2018 - 03.2020
Culinary Server
GracePointe Crossings Presbyterian Homes
01.2015 - 02.2019
Associate - Physical Therapy Assistant
University of Wisconsin
High school diploma or GED -
Cambridge isanti high school
Associate -
Anoka-Ramsey Community College
Advanced Practice Aesthetician -
Saint Paul College
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