Jennafer L. Twilley
Nordstrom
Chicago,IL
8
years of professional experience
Detail-oriented administrative coordinator with experience managing calendars, scheduling meetings, and keeping office operations organized through accurate data entry, file management, and cross-functional communication. Utilizes multi-tasking skills to support executive teams and manage multiple priorities. Strong understanding of problem-solving and adaptability to new challenges.
Work History
Administrative Coordinator
2 Years 9 Months- Coordinated executive calendars, meetings, and travel arrangements using Outlook and shared scheduling tools.
- Managed correspondence, reports, and confidential files while maintaining accurate administrative records.
- Prepared presentation materials, meeting agendas, and follow-up action items for cross-functional teams.
- Processed purchase orders, invoices, and expense submissions in accordance with company procedures.
- Served as liaison between departments, resolving scheduling conflicts and supporting timely communication.
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Assisted in the recruitment process by screening resumes, scheduling interviews, and facilitating onboarding activities for new hires.
Service Experience Representative
4 Years 1 Month- Resolved customer issues across sales floor, fitting rooms, and service areas with prompt, professional communication.
- Supported omnichannel service requests, including online order questions, item availability, and shipment status.
- Processed returns, exchanges, and order pickups while maintaining accuracy in POS transactions.
- Coordinated with sales, merchandising, and fulfillment teams to keep customer needs moving efficiently.
- Trained new associates on service standards, systems navigation, and conflict de-escalation techniques.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Contributed to the development of improved workflows by sharing best practices gained from hands-on experience.
Education
Associate of Science - General Studies
- Research Project: [Nanoparticles against resistant Pseudomonas spp.], [collaborative research publish in science article, 2018]
Skills
Office administration
Document management
Data entry
Records management
Microsoft Excel
Administrative support
Outlook
Teams
Project management
Time management
Team collaboration
Attention to detail
Timeline
Administrative Coordinator
Nordstrom
02.2024 - CurrentRead More
Service Experience Representative
Nordstrom
11.2018 - 12.2022Read More
Wilbur Wright College
Associate of Science from General Studies
Read More