Jennavee Flores
Riverside ,Ca
Summary
Dynamic team member with a proven track record at Castle Park Amusement Park, excelling in customer service and complaint resolution. Recognized for enhancing customer satisfaction through effective communication and attention to detail. Skilled in cash handling and maintaining workplace safety, contributing to a positive team environment.
Developed strong teamwork and customer service skills in fast-paced environment, looking to transition into new field. Skilled in effective communication and problem-solving, ensuring tasks are completed efficiently and accurately. Ready to leverage these transferable skills to make meaningful impact in new role.
Overview
2
2
years of professional experience
Work History
Team Member
Castle Park Amusement Park
Riverside, CA
04.2026 - Current
- Operated kitchen equipment safely while adhering to safety protocols and operational procedures.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Addressed and resolved customer complaints in polite and professional manner.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Monitored and verified merchandise for proper prices and labels.
- Improved customer satisfaction by quickly helping each person find desired items.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Team Member
Cold Stone Creamery
Riverside, CA
03.2026 - 03.2026
- Engaged with customers to provide menu recommendations and address inquiries effectively.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Operated register to process payments and collect cash payment for order totals.
- Assisted with inventory counts and stocking of merchandise.
- Trained new team members by relaying information on company procedures and safety requirements.
- Assisted customers in selecting merchandise best suited to needs.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
Team Member
Blaze Pizza
Riverside, CA
02.2024 - 05.2024
- Prepared and assembled pizzas according to customer specifications and quality standards.
- Maintained cleanliness and organization of workstations in compliance with health regulations.
- Assisted in managing inventory levels, ensuring timely restocking of ingredients and supplies.
- Collaborated with team members to deliver efficient service during peak hours, enhancing customer satisfaction.
Education
High School Diploma -
La Sierra High School
Riverside, CASkills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Attention to detail
- Following instructions
- Cash handling
- Cleaning
- Workplace safety
- Heavy lifting
- Organizing work stations
- Creativity and innovation
- Goal setting and achievement
- Complaint resolution
Timeline
Team Member
Castle Park Amusement Park
04.2026 - Current
Team Member
Cold Stone Creamery
03.2026 - 03.2026
Team Member
Blaze Pizza
02.2024 - 05.2024
High School Diploma -
La Sierra High School