Jenn Avery Brown
Stone Mountain,GA
Summary
I am an, Efficient Administrative / Customer Service Support Rep with over 10 years of experience, working in a high-volume Call Center Environment(s) I am diligent, respectful, hard working and dedicated. With a background in Customer Service, Conflict Resolution.
Overview
5
5
years of professional experience
Work History
Administrative Support /Clerical Assistant
Randstad
Atlanta, GA
09.2019 - Current
- Greeted visitors and customers in a friendly, professional manner. Assisted with filing documents and maintaining records. Answered phone calls and routed them to the appropriate personnel.
- Responsible for filing and maintaining leasing agreements for vendors, tenants and building repair.
- Worked with leadership to schedule conferences, meetings car rentals and hotel reservations.
- Received, processed and disturbed inner office mail as well as UPS and Fed-Ex deliveries.
Total Rewards Specialist
Bakkt (Wells Fargo)
Alpharetta, GA
09.2023 - 03.2024
- Was responsible for the correct positioning and handling of the ustomers account, by advising them of the Terms and Conditions as well as using the website.
- Converted the earned points from their credit cards into cash and correctly moving it into their checking or savings account, issuing a statement credit or a paper check.
- Was able to walk the customer how to shop online to purchase various gift cards, navigate the online catalogs, che k the status of their travel purchase or even their balance.
Auto ILR Claims
State Farm
Alpharetta, GA
06.2022 - 07.2023
- Provided technical assistance to customers regarding their claim status and inquiries.
- Conducted interviews with claimants to obtain additional information needed to process claims.
- Was responsible for accurate entering records of all customer interactions in the case management system.
Hardware Software Support (HSS)
State Farm (Randstad)
Alpharetta, GA
07.2021 - 06.2022
- Provided technical support to Randstad employees by troubleshooting and resolving software related issues.
- Developed and maintained relationships, ensuring client satisfaction with product usage and performance.
- Performed system analysis and identified areas of improvement in existing software systems.
Education
Certificate of Completion - Accounting And Finance
G.B.C. Worldwide, LLC
Woodstock, Ga08-2021
Certificate of Completion - Medical Transcription
California Paramedical And Technical College
Riverside, CA07-1994
High School Diploma -
La Sierra High School
Riverside, CA06-1993
Skills
- Microsoft Office (5 years)
- Rapport Building (5 years)
- Interpersonal Skills (5 years)
- Team Building (3 years)
- Customer Service (10 years)
- Computer Literate (10 years)
60- 80 wpm / Data Entry / Alpha/Numeric Filing / Records Keeping / Meeting Preparation
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Total Rewards Specialist
Bakkt (Wells Fargo)
09.2023 - 03.2024
Auto ILR Claims
State Farm
06.2022 - 07.2023
Hardware Software Support (HSS)
State Farm (Randstad)
07.2021 - 06.2022
Administrative Support /Clerical Assistant
Randstad
09.2019 - Current
Certificate of Completion - Accounting And Finance
G.B.C. Worldwide, LLC
Certificate of Completion - Medical Transcription
California Paramedical And Technical College
High School Diploma -
La Sierra High School