Vanessa Alvarez
Rancho Cucamonga,CA
Summary
Office Management and Administration Professional with more than five years of experience optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader. Talented professional considered knowledgeable leader and dedicated problem solver. Brings more than 5 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
8
8
years of professional experience
Work History
Office Manager
Blissful Wellness Acupuncture & Chiropractic
Rancho Cucamonga, CA
11.2020 - Current
- Increased team productivity by reorganizing protocols.
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Promoted from administrative assistant to office manager in 1.5 years.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Contacted insurance carriers to determine patients' coverage and sent invoices for services rendered.
- Reading through patient charts and billing out health insurance / workers compensation for treatment rendered at our office.
- Helped with back office tasks including but not limited to: removing needles, placing electric stimulation on chiropractic / acupuncture patients, taught physical therapy exercises & stretches to patients.
- Sanitized, restocked and organized exam rooms and medical equipment.
Office Manager
World Elite Gymnastics Ontario
Ontario, CA
11.2017 - 03.2020
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using Microsoft and Xcel software.
- Handled all incoming business and client requests for information.
- Compared vendor prices and negotiated for optimal savings.
- Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
- Completed bi-weekly payroll for 20 employees.
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
- Coordinated special projects and managed schedules.
- Received, screened and routed incoming calls.
- Recruited and hired qualified candidates for vacant and new positions.
- Promoted from administrative assistant to office Manager
Administrative Assistant
PHD Marketing / Kimree
Pomona, CA
10.2016 - 11.2017
- Filing documents.
- Organized giveaways and shipped out product for people to review our company.
- Keeping an inventory of all of our product, as well as all new product received from overseas.
- Used Quickbooks to enter data, new customers, and create sales orders.
- Excel skills needed for data entry.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Sales Representative
Hydrostrike LLC
City of Industry, CA
11.2014 - 04.2016
- Cold-calling businesses all over the country.
- Selling product/Up-selling skills.
- Maintaining an accurate personal inventory.
- Customer service skills used when people needed more product or called and needed information on the products we sell.
- Went to trade shows with the company to help set up and sell, meet new potential customers face to face.
- Established beneficial professional networks and partnerships to gain insight and campaign support resulting in long-term business relationships.
- Developed and delivered engaging sales presentations to convey product benefits.
- Helped resolve client problems quickly with superior customer service.
Sorter
Ross Distribution Center
Perris, CA
07.2013 - 11.2014
- Compared work order information with item and batch numbers to pick correct items.
- Assessed and sorted items into containers or designated areas according to classification, size and condition.
- Loaded, unloaded and transferred materials using standard warehouse equipment, taking additional precaution when moving fragile items.
- Maintained cleanliness and order of conveyor belt and sorting line areas to reduce safety risks.
- Facilitated communication among team to reduce process lags and troubleshoot issues effectively.
- Performed general cleaning and housekeeping duties, including sweeping and mopping floors and removing and stacking pallets.
- Assisted 30+ sorters on as-needed basis with lifting and moving heavy and bulky items.
Education
High school -
March Mountain High School
Skills
- Microsoft Office (5 years)
- Inventory (5 year)
- Customer Service (5 years)
- Sales (5 years)
- Typing (5 years)
- Filing (5 year)
- Upselling (5 years)
- Office Management (3 years)
- Event Planning (2 years)
- Data entry
- Excel
- Insurance Plan Verification
- Organization and Time Management
- Customer Relationship Management
- CPT Coding
- Medical Billing
Languages
Spanish
Native or Bilingual
Timeline
Office Manager
Blissful Wellness Acupuncture & Chiropractic
11.2020 - Current
Office Manager
World Elite Gymnastics Ontario
11.2017 - 03.2020
Administrative Assistant
PHD Marketing / Kimree
10.2016 - 11.2017
Sales Representative
Hydrostrike LLC
11.2014 - 04.2016
Sorter
Ross Distribution Center
07.2013 - 11.2014
High school -
March Mountain High School