Jennefer Chacon
Far Rockaway,NY
Summary
Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Overview
14
14
years of professional experience
Work History
Medical Assistant
Maternal-Fetal Medicine
Flushing, New York
08.2025 - Current
- Assisted healthcare providers with patient examinations and procedures.
- Scheduled appointments and coordinated patient flow throughout the clinic.
- Prepared examination rooms and ensured cleanliness and organization.
- Supported administrative tasks such as filing and data entry.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Documented notes during patient visits.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Collected samples from patients for laboratory testing purposes.
- Cleaned and maintained medical equipment following procedures and standards.
- Organized charts, documents and supplies to maintain team productivity.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Positioned patients properly during examination or treatment for comfort and safety.
- Assisted back office patient processes to reduce office wait times.
- Supported administrative staff by processing payments.
Home Care Aide
Consumer Direct Personal Care
Inwood, New York
12.2022 - Current
- Assisted clients with daily living activities and personal hygiene needs.
- Assisted with meal preparation and ensured nutritional needs were met.
- Maintained accurate records of client care and daily activities.
- Communicated effectively with family members regarding client status and needs.
- Implemented safety measures to prevent accidents and ensure client security.
- Supported clients in mobility and transportation for appointments or errands.
- Developed trust-based relationships with patients through compassionate communication techniques.
- Performed light housekeeping duties including changing linens, laundry, vacuuming and dusting.
- Maintained clean and well-organized environment for client happiness and safety.
- Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.
- Provided companionship to elderly clients by engaging in conversation or playing games.
- Tracked and reported clients' progress based on observations and conversations.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Assessed home environment for safety hazards and made recommendations for improvement when necessary.
- Adhered to agency policies and procedures while providing home health services.
- Supervised medication administration, personal hygiene, and other activities of daily living.
- Followed care plan and directions to administer medications.
- Observed changes in the patient's condition or behavior that could indicate a need for further medical attention.
- Improved patient outlook and daily living through compassionate care.
- Respected the dignity of all patients by maintaining confidentiality of their health information.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Monitored client vital signs such as pulse rate, respiration rate, temperature and blood pressure.
- Planned recreational activities for the client's physical well-being based on individual needs.
- Greeted patients and families with enthusiastic, compassionate attitude to establish long-term professional relationships.
- Answered call lights promptly to attend to client requests or needs.
- Encouraged patients' involvement in decision making regarding their care plan.
- Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
- Managed patient transportation and appointment scheduling.
Sales Associate
Floral Explosion
Richmond Hill, New York
07.2011 - 02.2025
- Assisted customers in selecting floral arrangements for various occasions.
- Maintained inventory levels and organized stock for optimal presentation.
- Processed customer transactions accurately using point-of-sale systems.
- Educated customers on flower care and arrangement maintenance.
- Collaborated with team members to create visually appealing displays.
- Handled customer inquiries and resolved concerns promptly and professionally.
- Supported daily store operations by keeping the workspace clean and organized.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Provided accurate information about products, prices and services.
- Maintained cleanliness of store environment including floors, windows, displays.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained up-to-date knowledge of store merchandise and policies.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Conducted inventories on a regular basis to track stock levels.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Front Desk Receptionist
Coco Tanning Salon
Flushing, New York
03.2015 - 08.2020
- Greeted clients warmly upon arrival at the tanning salon.
- Managed appointment scheduling using salon management software.
- Assisted clients in selecting tanning services and products.
- Maintained cleanliness and organization of front desk and waiting area.
- Answered phone calls promptly, addressing inquiries and booking appointments.
- Provided information on tanning safety and aftercare to clients.
- Collaborated with team members to ensure smooth daily operations at the salon.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Assisted with scheduling appointments for clients and visitors.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Explained policies and procedures to visitors.
- Completed basic bookkeeping and document filing.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Signed for packages, recorded deliveries, and distributed to personnel.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Responded to inquiries and room requests made online, by phone, and via email.
- Input customer data into reservation systems and updated to reflect room changes.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Preserved office security by following safety procedures and controlling access via reception desk.
- Updated and maintained office policies and procedures.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
Education
Certificate - Phlebotomy
Genesis Alternative School
Elmhurst, NY06-2023
Medical Assistant - Medical Assistant
Suburban Technical School
Hempstead, NY06-2011
High School Diploma -
Westbury High School
Westbury, NY06-2006
Skills
- Patient care
- Vital sign measurement
- Medical documentation
- Specimen collection
- HIPAA compliance
- Appointment scheduling
- Problem solving
- Team collaboration
- Compassionate interaction
- Time management
- Inventory control
- Effective communication
- Customer relationship management
- Data entry management
- Medical procedures
- Laboratory specimen collection
- Customer service
- Patient scheduling
- Venipuncture and phlebotomy
- Adaptable
- Preparing specimens and samples
- Compassionate caregiver
Languages
Spanish
Professional
English
Professional
Timeline
Medical Assistant
Maternal-Fetal Medicine
08.2025 - Current
Home Care Aide
Consumer Direct Personal Care
12.2022 - Current
Front Desk Receptionist
Coco Tanning Salon
03.2015 - 08.2020
Sales Associate
Floral Explosion
07.2011 - 02.2025
Certificate - Phlebotomy
Genesis Alternative School
Medical Assistant - Medical Assistant
Suburban Technical School
High School Diploma -
Westbury High School