Jennelle Anderson
Orange Park,FL
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure a position. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
35
35
years of professional experience
Work History
Contract Analyst
Parallon
Orange Park, FL
05.2012 - Current
- Monitored incoming contracts and service agreements for correct pricing and information.
- Coordinated and attended meetings as company's main contact to review contractual obligations.
- Coordinated changes to agreement which might occur during contract lifetime.
- Double-checked plans and specifications of contract work for company compliance.
- Created policies and procedures meeting regulatory guidelines and compliance standards.
Custmomer Service
Parallon
Orange Park, FL
10.2001 - Current
- reviewed written documentation requests and provided accurate account information
- received Provider phone calls regarding billing processes and claims validation.
- Team Lead-20 employees
- billing & claims processing
Customer Service Representative
BCBS Of Florida
Jacksonville, FL
04.1996 - 02.2001
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Bachelor of Science - Business Management
Univerisy of Phoenix
Jacksonville, FL07.2015
High School Diploma -
Oranfge Park High School
Orange Park, FL05.1992
Skills
- Contract reviews and edits
- Telephone etiquette
- Workflow Management
- Exceptional telephone etiquette
- Document preparation
- Confidential records
Timeline
Contract Analyst
Parallon
05.2012 - Current
Custmomer Service
Parallon
10.2001 - Current
Customer Service Representative
BCBS Of Florida
04.1996 - 02.2001
Bachelor of Science - Business Management
Univerisy of Phoenix
High School Diploma -
Oranfge Park High School
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