Jennelle Knight
Camden,NJ
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy with a senior case management background
Overview
20
20
years of professional experience
Work History
Senior Medical Liaison
Bancroft Neurohealth
2023.03 - Current
- Coordinate & Facilitate weekly schedule with Senacare Nurses to include; ER follow ups, annuals, needed refills are completed
- Facilitate weekly meetings with medical liaisons, program director & program managers to ensure all appointments are completed for both traditional & behavioral medical programs.
- Improve communication among healthcare professionals by acting as a liaison between physicians, nurses, and other medical staff members.
- Record case information, complete accurately all necessary forms and produce statistical reports
- Assist in the Interdisciplinary Team Process, and participate in the Quality Assurance Assessment system.
- Assist Senior Nurse Case Manager with weekly audits to ensure all medical files are in compliance.
Medical Liaison
Bancroft Neurohealth
2023.02 - Current
- Provide program delivery of education, habilitation and social services to adults with developmental disabilities
- Served as a liaison between clinical team and other medical professionals coordinating psychiatric evaluations or medication management when needed.
- Facilitated effective communication between patients and medical staff.
- Worked closely with nursing team and Program Director to ensure accurate and up-to-date information is provided to healthcare professionals.
- Coordinated with Interdisciplinary team to complete medical book audits, and medication record audits.
- Strong communication skills to provide accurate information during medical appointments.
- Served as a liaison between state guardians, therapists, medical professionals, and other relevant stakeholders involved in each person's case management plan.
- Served as a liaison between developmentally disabled persons and external agencies such as vocational rehabilitation services or medical providers to ensure coordinated care.
- Served as a liaison between medical staff and insurance companies, advocating for necessary coverage approvals while minimizing out-of-pocket costs for patients.
- Facilitated efficient communication between patients, families, and medical teams by serving as a liaison during consultations or updates on treatment plans.
- Served as a liaison between patients, families, and medical professionals; fostering open communication channels for optimal care outcomes.
Senior Direct Support Professional
Bancroft Neurohealth
2019.07 - 2023.02
- Contributed to the ongoing improvement of program services by participating in regular evaluations and providing constructive feedback.
- Oversaw daily operations at residential facilities, ensuring clean and safe living environments for all clients served.
- Assisted clients in achieving personal goals by developing customized action plans based on their unique strengths and preferences.
- Evaluated client progress regularly using standardized assessment tools, adjusting support strategies as needed to facilitate growth.
- Implemented crisis intervention strategies when necessary, prioritizing safety while maintaining a compassionate approach.
- Maintained confidentiality of sensitive client information in accordance with privacy regulations, preserving dignity and respect for all individuals served.
- Collaborated with interdisciplinary teams to develop comprehensive care plans, ensuring client satisfaction and achievement of goals.
- Served as a knowledgeable resource for colleagues seeking guidance on best practices in direct support work or information about specific client needs.
- Navigated complex systems of support for clients, coordinating with multiple agencies and providers to ensure seamless access to essential services.
Education
Bachelor of Science - Human Services
Lincoln University
Oxford05.2021
Skills
- Critical Thinking
- Standards Development
- Strong Organizational and Time Management
- Proactive and Driven
- Data Input Systems
- Healthcare industry awareness
- Clinical expertise
- Case Management
Timeline
Senior Medical Liaison
Bancroft Neurohealth
2023.03 - Current
Medical Liaison
Bancroft Neurohealth
2023.02 - Current
Senior Direct Support Professional
Bancroft Neurohealth
2019.07 - 2023.02
Bachelor of Science - Human Services
Lincoln University
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