Itzel Gomez

• Manage high-volume inbound and outbound calls, accurately routing communication between hospital departments, staff, and patients.
• Dispatch emergency codes (Code Blue, Stroke, Rapid Response, etc.) promptly and according to protocol.
• Maintain composure and professionalism during high-stress situations to support patient and staff safety.
• Ensure HIPAA compliance and detailed documentation of all call activities.
• Collaborate with nursing units, physicians, and administrative teams to ensure smooth hospital operations.
• Assisted in maintaining accurate electronic health records, enhancing data retrieval efficiency.
• Coordinated patient scheduling, optimizing appointment flow and minimizing wait times.
• Educated patients on treatment plans, fostering improved understanding and adherence to medical advice.
• Conducted routine laboratory tests, ensuring timely processing and reporting of results.
• Collected and documented patient medical information such as blood pressure and weight.

• Processed daily cash handling, deposits, and financial documentation with accuracy and confidentiality
• Assisted with payroll processing and timekeeping records
• Managed invoices, reports, and administrative paperwork in compliance with company policies
• Maintained organized records and ensured data accuracy in internal systems
• Communicated with associates and leadership to ensure smooth daily operations
• Demonstrated strong attention to detail in a fast-paced retail environment
• Followed loss prevention and internal control procedures to minimize errors

• Assisted Pro customers (contractors, builders, and business owners) with product selection, pricing, and large-volume orders
• Built and maintained strong relationships with repeat Pro customers to drive sales and customer loyalty
• Prepared quotes, special orders, and bulk purchases while ensuring accuracy and timely fulfillment
• Coordinated deliveries, will-call orders, and job-site needs to meet customer deadlines
• Utilized internal systems to manage accounts, invoices, and order tracking
• Collaborated with merchandising, inventory, and service desk teams to resolve order issues efficiently
• Met or exceeded sales goals by identifying customer needs and recommending appropriate solutions
• Provided knowledgeable support on building materials, tools, and project requirements

• Scheduled patient appointments and coordinated provider calendars using Epic electronic health record (EHR) system.
• Worked closely with providers and clinical staff to manage scheduling needs, appointment adjustments, and daily workflow efficiency.
• Verified patient insurance coverage, eligibility, and referrals to ensure accurate billing.
• Assisted patients with registration, forms, and navigating healthcare services both in-person and over the phone.
• Handled confidential medical information in strict compliance with HIPAA regulations.
• Collaborated with nurses and interdisciplinary teams to enhance clinic efficiency and patient satisfaction.

• Delivered friendly, efficient customer support by assisting with returns, exchanges, and order inquiries
• Resolved customer concerns professionally while following company policies and procedures
• Assisted customers with product information, pricing, and store services
• Managed phone inquiries and directed customers to appropriate departments
• Maintained a clean, organized service desk and work area
• Collaborated with team members to ensure a positive customer experience

Cashier

• Accurately processed customer transactions, including cash, credit, and gift cards
• Balanced cash drawer and followed all cash-handling and loss prevention procedures
• Provided fast, courteous checkout service in a high-volume retail environment
• Assisted customers with self-checkout and promotions
• Addressed customer questions and concerns at the point of sale
• Maintained focus on accuracy, speed, and customer satisfaction