Jennessa Dunton
Las Vegas ,NV
Summary
Dynamic security professional with extensive experience at Garda World, excelling in proactive surveillance and incident response. Proven ability to enhance safety through effective communication and relationship building. Skilled in security protocols and emergency awareness, consistently ensuring a secure environment while delivering exceptional customer service. First aid certified and committed to workplace safety. I’m also very skilled in dispatching and multitasking.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Security Guard
Garda World
Las Vegas, NV
09.2023 - Current
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded quickly to incidents and assessed active situations for security concerns.
- Enhanced overall security by conducting thorough patrols and monitoring premises.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Improved response time to incidents by maintaining clear communication channels with team members.
Conversion Technician
Rhino Staging & Events Production
Las Vegas, NV
09.2023 - 12.2023
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
Dispatcher
Phenomenal Towing
Las Vegas, NV
09.2022 - 12.2022
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Maintained updated and detailed records of calls in physical and electronic database.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
Assistant Manager
Rey Las Vegas
Las Vegas, NV
06.2021 - 09.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
High School Diploma - Dispatching
Veterans Tribute Career And Technical Academy
Las Vegas Nv06.2017
Skills
- Verbal and written communication
- Security camera monitoring
- Patrolling
- Workplace safety
- Work ethic
- Punctuality
- Security protocols
- Incident reporting
- Reporting skills
- First aid certified
- Emergency awareness
- Complex Problem-solving
- Reliability
- Relationship building and management
- Patrol techniques
- Document preparation
Certification
I’m cpr certified. I also have my osha 10 card as well as my guard card.
Timeline
Security Guard
Garda World
09.2023 - Current
Conversion Technician
Rhino Staging & Events Production
09.2023 - 12.2023
Dispatcher
Phenomenal Towing
09.2022 - 12.2022
Assistant Manager
Rey Las Vegas
06.2021 - 09.2022
High School Diploma - Dispatching
Veterans Tribute Career And Technical Academy