Jennessy Diaz
North Bergen,NJ
Summary
Dedicated and customer-focused professional with expertise in technical support, delivering exceptional service, resolving customer concerns, and building positive relationships. Skilled in communication, problem-solving, multitasking, and handling high-volume workloads while maintaining accuracy and professionalism. Known for a positive attitude, strong organizational skills, and a commitment to providing outstanding customer experiences while helping teams achieve their goals.
Overview
11
11
years of professional experience
Work History
Customer Service Representative (Remote)
Verizon
Clifton, New Jersey
11.2024 - Current
- Resolved issues using customer service software tools effectively.
- Educated customers on billing processes and data plans.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Identified opportunities for upselling additional products or services based on customer needs.
- Resolved customer complaints promptly and efficiently.
- Provided exceptional customer service to ensure customer satisfaction.
Store Manager
Footlocker, Footlocker
Rockaway, New Jersey
11.2021 - 11.2024
- Managed daily store operations and ensured compliance with company policies.
- Supervised and trained staff to deliver excellent customer service.
- Coordinated inventory management and stock replenishment processes.
- Implemented visual merchandising strategies to enhance product displays.
- Analyzed sales data to optimize product placement and promotions.
- Resolved customer inquiries and complaints efficiently and professionally.
- Developed staff schedules to meet operational needs and peak hours.
- Recruited, trained and supervised new employees.
Front Desk Agent
Meadowlands View Hotel
North Bergen, New Jersey
06.2015 - 10.2021
- Managed front desk operations and maintained efficient check-in processes.
- Greeted guests warmly to foster a welcoming atmosphere.
- Handled guest inquiries and resolved issues promptly and professionally.
- Resolved customer complaints promptly, ensuring guest satisfaction.
- Coordinated room assignments and communicated with housekeeping staff effectively.
- Processed payments accurately using hotel management software.
- Assisted guests with local information and recommendations for dining options.
Education
High School Diploma -
North Bergen High School
North Bergen06-2015
Skills
- Customer service software
- CRM software expertise
- Technical support
- Problem solving
- Sales data analysis
- Account management
- POS systems expert
- Inventory management
- Appointment scheduling
- Staff training and supervision
- Team development
- Time management
- Product knowledge
Languages
English
Professional
Spanish
Limited
Timeline
Customer Service Representative (Remote)
Verizon
11.2024 - Current
Store Manager
Footlocker, Footlocker
11.2021 - 11.2024
Front Desk Agent
Meadowlands View Hotel
06.2015 - 10.2021
High School Diploma -
North Bergen High School