Jennett Martinez
Henderson,TX
Summary
Dynamic Store Manager with a proven track record in enhancing customer service and operational efficiency. Expertise in training and team collaboration, driving sales through effective merchandising strategies.
Overview
18
18
years of professional experience
Work History
Store Manager
Carters/oshkosh
Tyler, TX
01.2025 - Current
- Managed daily store operations to enhance customer service and ensure smooth workflow.
- Trained team members on product knowledge and sales techniques to improve performance.
- Developed and implemented visual merchandising strategies to increase product visibility.
- Analyzed inventory levels, optimizing stock management to minimize shortages and overages.
Store Manager Trainer
Dollar Tree
Henderson,yx
05.2020 - 12.2024
- Trained new staff on store operations and customer service protocols.
- Assisted in developing training materials for employee onboarding programs.
- Supported management in daily inventory control and merchandise presentation.
- Facilitated workshops to enhance team communication and collaboration skills.
Fresh Lead
Walmart
Henderson,Tx
01.2019 - 04.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
Store Manager
Factory Connections
Henderson, Tx
02.2017 - 01.2019
- Coordinated staff schedules to meet peak business demands effectively.
- Maintained a clean and organized store environment, adhering to safety standards.
- Assisted in executing promotional campaigns, driving increased foot traffic and sales.
- Cultivated positive customer relationships through effective communication and problem resolution strategies.
Counter Manager
Estee Lauder
Henderson,tx
08.2015 - 01.2019
- Led team in achieving sales targets through effective staff training and product knowledge enhancement.
- Streamlined inventory management processes, reducing stock discrepancies and improving order accuracy.
- Developed promotional strategies that increased customer engagement and boosted brand visibility within store.
- Analyzed customer feedback to implement service improvements, enhancing overall shopping experience.
Assistant Manager
Best Buy
Brownsville, TX
03.2012 - 07.2015
- Led team in achieving sales targets through effective staff training and development.
- Implemented inventory management systems, enhancing stock accuracy and reducing discrepancies.
- Fostered customer loyalty by ensuring high-quality service and addressing concerns promptly.
- Analyzed sales data to identify trends and optimize product placement strategies.
Operations Manager
Ulta
McAllen, TX
04.2008 - 03.2015
- Streamlined operational workflows to enhance efficiency and reduce turnaround time.
- Led cross-functional teams to implement process improvements across multiple departments.
- Developed and monitored performance metrics to drive accountability and operational excellence.
- Coordinated resource allocation to optimize productivity and minimize waste in operations.
Education
High School Diploma -
PSJA High School
San Juan, TXSkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
Timeline
Store Manager
Carters/oshkosh
01.2025 - Current
Store Manager Trainer
Dollar Tree
05.2020 - 12.2024
Fresh Lead
Walmart
01.2019 - 04.2020
Store Manager
Factory Connections
02.2017 - 01.2019
Counter Manager
Estee Lauder
08.2015 - 01.2019
Assistant Manager
Best Buy
03.2012 - 07.2015
Operations Manager
Ulta
04.2008 - 03.2015
High School Diploma -
PSJA High School