Jennette Mosquea Severino
Newington,CT
Summary
I'm a hardworking and adaptable young professional looking to gain valuable experience while pursuing my education. With a strong background in customer service and cash handling, I thrive in fast-paced environments and enjoy creating positive experiences for others. Fluent in English and Spanish, I connect easily with people and solve problems efficiently. I’m also skilled in web page design and open to learning new things, always bringing a strong work ethic and a positive attitude to any team.
Overview
2
2
years of professional experience
Work History
Overnight Team Member
Dunkin' Donuts
New Britain, CT
09.2024 - Current
- Managed overnight store operations independently, ensuring a smooth opening for the morning shift.
- Provided excellent customer services during overnight hours with no supervision.
- Prepared and baked products to maintain quality, while efficiently serving food and beverages during overnight hours.
- Operated cash registers,handled transactions, and ensure accurate end of shift balancing.
- Stocked inventory and prepped the store to maintain efficiency during peak hours.
- Followed safety and quality standards for food preparation and storage.
- Trained new overnight employees on store procedures and customer service standard.
- Cleaned the entire store thoroughly, including floors, equipment, and work areas to maintain a sanitary environment.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Key Holder and Team Member
Lovisa/Jewelry Store
Farmington, CT
10.2024 - 12.2024
- Provided excellent customer service by greeting customers in a friendly manner and responding to inquiries promptly.
- Provided customer service including cashiering, merchandising and restocking shelves.
- Managed daily operations, client relations and IT.
- Handled key holder responsibilities, and ensuring the store was opened and closed on time per company policies.
- Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
Cashier And Team Member
McDonald's
Virgin Islands, United States
06.2023 - 11.2023
- Collected payments and provided accurate change.
- Performed other duties as assigned by management.
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Demonstrated the ability to multitask in a fast paced setting.
Education
Ph.D. - Pharmacy
University of Saint Joseph
West Hartford, CT05-2030
High School Diploma -
Central High School
Virgin Islands05-2024
Skills
- Workplace safety
- Reliability and punctuality
- Sales proficiency
- Bilingual: English and Spanish
- Cash handling experience
- Adaptability and open-mindedness
- Approachable and genuine
- Multitalented
- Customer Service Excellence
- Web page designer
- Hardworking team member and strong team work
Languages
English
Professional
Spanish
Professional
Accomplishments
- (Since 9 grade to 12 grade) -High School Honor Roll
- Completed Hairstylist Course
- Certified in Business
- Member of Spanish Honor Society,2022 until to 2024{11 grade to 12 grade }
- NAF Academy of Business Member, {2023,2024 and current}
Timeline
Key Holder and Team Member
Lovisa/Jewelry Store
10.2024 - 12.2024
Overnight Team Member
Dunkin' Donuts
09.2024 - Current
Cashier And Team Member
McDonald's
06.2023 - 11.2023
Ph.D. - Pharmacy
University of Saint Joseph
High School Diploma -
Central High School