Jennettia Whitaker
Greenville,North Carolina
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. High-energy sales and customer relations professional well-versed in communicating with different individuals and negotiating successful solutions. Focused on offering superior support and meeting all production targets. Creative in applying expertise in Sales and Retail to building robust solutions that enhance loyalty, promote retention and support revenue objectives. Skilled in leadership functions such as training and mentoring new associates.
Overview
24
24
years of professional experience
Work History
Freelance Graphic Designer
UBU WORKS
Greenville, NC
03.2020 - Current
- Determined styles, size and arrangement of illustrations and graphics.
- Followed corporate brand guidelines to enable brand consistency across campaigns and marketing programs.
- Generated digital image files for use in digital and traditional printing.
- Worked with customers to present mockups and collect information for adjustments.
- Submitted design ideas to plan projects with customers and managers.
Freelance Makeup Artist
MAC Cosmetics
Greenville , NC
06.2023 - Current
- Maintained a clean and sanitary work area in accordance with health regulations.
- Conducted demonstrations at cosmetic counters to promote new products.
- Recommended specialized treatments for skin conditions such as acne or wrinkles.
Beauty Counter Manger
MAC Cosmetics Belks
Greenville, NC
01.2023 - 05.2023
- Provided customers with product advice and recommendations based on their individual needs.
- Demonstrated how to apply makeup, including eyeshadow, eyeliner, mascara, blush and lipstick.
- Performed sales activities such as cashiering, stocking shelves, inventory management and customer service.
Beauty Consultant
SEPHORA JCPENNEY
Greenville, North Carolina
10.2017 - 12.2019
- Greet customers and ascertain what each customer wants or needs.
- Describe merchandise and explain use, operation, and care of merchandise to customers.
- Compute sales prices, total purchases and receive and process cash or credit payment.
Substitute Teacher
PITT COUNTY SCHOOL
Greenville, North Carolina
08.2001 - 08.2019
- Supervise students in classrooms, halls, cafeterias, school yards, and gymnasiums, or on field trips.
- Distribute teaching materials such as textbooks, workbooks, papers, and pencils to students.
- Tutor and assist children individually or in small groups to help them master assignments and to reinforce learning concepts presented by teachers.
switchboard
VIDANT MEDICAL CENTER
Greenville, North Carolina
03.2011 - 06.2011
- Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary.
- Route emergency calls appropriately.
- Operate communication systems, such as telephone, switchboard, intercom, two-way radio, or public address.
Sales Representative
EMBARQ
Greenville, North Carolina
01.2005 - 06.2007
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Refer unresolved customer grievances to designated departments for further investigation.
Cashier I
FOODLION
Greenville, North Carolina
10.2004 - 12.2004
- Receive payment by cash, check, credit cards, vouchers, or automatic debits.
- Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
- Issue receipts, refunds, credits, or change due to customers.
Telemarketer
CONVERGY
Greenville, North Carolina
03.2000 - 04.2002
- Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service or to make a donation.
- Adjust sales scripts to better target the needs and interests of specific individuals.
- Handled inbound telephone calls from interested customers.
Education
High School Diploma -
JH Rose High School
06.1996
Some College (No Degree) - Medical Assisting
Pitt Community College
Greenville NCMitchell Hair Academy
04.1997
Skills
- Multi-tasking abilities
- Creative and artistic
- Retail sales customer service
- Inbound and Outbound Calling
- Website Design
- Logo Creation
- Creative Thinking
- Decision Making
Timeline
Freelance Makeup Artist
MAC Cosmetics
06.2023 - Current
Beauty Counter Manger
MAC Cosmetics Belks
01.2023 - 05.2023
Freelance Graphic Designer
UBU WORKS
03.2020 - Current
Beauty Consultant
SEPHORA JCPENNEY
10.2017 - 12.2019
switchboard
VIDANT MEDICAL CENTER
03.2011 - 06.2011
Sales Representative
EMBARQ
01.2005 - 06.2007
Cashier I
FOODLION
10.2004 - 12.2004
Substitute Teacher
PITT COUNTY SCHOOL
08.2001 - 08.2019
Telemarketer
CONVERGY
03.2000 - 04.2002
High School Diploma -
JH Rose High School
Some College (No Degree) - Medical Assisting
Pitt Community College
Mitchell Hair Academy
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