Jenni Figueroa
Edwards,CO
Summary
People-oriented Leader successful at executing new initiatives. Committed to creating workplace culture consistent with organization's mission and values. Continuously evaluates operations for safety concerns and implements strategies to reach targets.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Starbucks
Vail, US
02.2024 - Current
- Trained new employees and delegated daily tasks and responsibilities
- Completed store opening and closing procedures and balanced tills
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations
- Responded to and resolved customer questions and concerns
- Enforced company policies and regulations with employees
- Enhanced team productivity by implementing efficient shift scheduling and task delegation
- Implemented training programs for new hires, ensuring seamless integration into the team and faster productivity contributions
- Monitored staff performance to ensure quality standards were met.
- Assigned tasks to team members based on their strengths and skill sets.
- Resolved customer complaints in a timely manner.
- Maintained accurate records of daily transactions and deposits.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Collaborated with management to plan special events or promotions.
- Served as a role model for other employees by demonstrating professional behavior at all times.
- Completed opening and closing duties to facilitate business operations.
- Assisted upper management with daily operations to meet standards of service and quality.
- Collaborated with team members to improve performance and implement training updates.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Taught staff upselling techniques to meet revenue targets.
- Recruited, hired, and mentored new team members, working closely with human resources department.
- Supervised and led employees to maintain productivity and customer service levels.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Delegated tasks to employees and monitored activities and task completion.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Coached team members to increase productivity and reduce workplace accidents.
- Managed daily workflow and scheduled staff for adequate coverage.
- Assessed reports and adjusted workflows to realign with targets.
- Utilized POS systems efficiently for order processing and inventory management.
- Maintained cleanliness and organization of the work area to uphold company standards.
- Supervised team of XX during daily shifts, ensuring efficient operation and customer satisfaction.
- Delegated tasks to multiple employees while maintaining efficient workplace.
- Read and interpreted work order specifications and information to plan, schedule and carry out jobs effectively.
- Observed and monitored utilization of equipment.
- Conducted weekly inventory of supplies, equipment, and food items.
Front Desk Agent
THE INN
Edwards, US
04.2022 - Current
- Working at The INN as a front desk agent I am able to have a one on one connection with the guests
- My main focus is making sure the guests whole experience at the hotel is the best experience possible
- I am able to book reservations, take walk ins, inspect rooms and check in and out guests, making sure the guest experience is positive and making sure they want to come back again
- Assisted with check-in and check-out procedures for guests.
- Processed payments accurately and efficiently.
- Scheduled reservations for groups and special events.
- Inputted guest information into computer system accurately and securely.
- Verified accuracy of room rates and other charges during check-in process.
- Kept accurate records of guest transactions.
- Managed cash drawer responsibly throughout shift.
- Generated daily reports detailing occupancy levels, revenue amounts.
- Collaborated with colleagues to ensure smooth operations of front desk area.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Answered guest inquiries, recommending shopping, dining or entertainment.
- Advised housekeeping staff of rooms vacated and ready for cleaning.
- Arranged tours, taxis or restaurant reservations for customers.
- Answered phones, responded to inquiries, and took messages.
Barista
Starbucks
Avon, US
11.2020 - 04.2022
- I've worked in the Westin Starbucks
- I've worked at the Westin for over a year in the Food and Beverage Department
- I am able to work with people of all ages and I am a fast learner
- I also do my best in training new coworkers coming into the job so they can learn with a positive team supporting them
- I am flexible and able to work in any department I am put in
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Adhered to health department regulations concerning sanitation standards.
- Maintained calm demeanor during high-volume periods and special events.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Collected payments and provided accurate change.
Education
High School Education -
Battle Mountain High School
Edwards, CO05.2023
Skills
- Barista Experience
- Coffee Experience
- Cashiering
- Cash Handling
- Teaching
- Leadership
- Food Service
- Food Handling
- Serving Experience
- Merchandising
- Cleaning Experience
- Busser
- Restaurant experience
- Food Preparation
- Retail Sales
- Host/Hostess
- Pet sitting
- Pet Care
- Animal Care
- Hotel experience
- Hospitality
- Front Desk
- Guest Services
- Communication skills
- Customer service
- Customer-Oriented
- Inventory Control
- Employee Training
- Staff Management
- Scheduling Coordination
- Cash handling ability
- Sales monitoring
- Policy Enforcement
- Staff Scheduling
- Operations Management
- Training and mentoring
- Staff Development
- Workplace Safety
- Inventory Management
- Staff Motivation
- Safety awareness
- Safety understanding
- Strategic Planning
- Safety reviews
Certification
CPR Certification, CPR & AED, 06/01/22, 06/01/24
Willingtorelocate
- Edwards, CO
- Avon, CO
Languages
- Spanish, Fluent
- English, Expert
Preferredname
Jenni
Personal Information
Authorized To Work: US for any employer
Timeline
Shift Supervisor
Starbucks
02.2024 - Current
Front Desk Agent
THE INN
04.2022 - Current
Barista
Starbucks
11.2020 - 04.2022
High School Education -
Battle Mountain High School