Summary
Overview
Work History
Education
Skills
Jason Bronke
Brett Hehl
Timeline
Generic
Jenni Keatts

Jenni Keatts

Lamar,MO

Summary

Enthusiastic Realty Execution and Construction Manager offering 10+ years of experience in customer service, retail and leadership roles. Excellent team leader with ability to problem solve with a resourceful and flexible approach. Focused on using training, mentoring and morale-building techniques to maximize employee engagement and performance. Knowledgeable about retail operations and best practices. Motivational leader and organized problem-solver with advanced supervisory, team building and customer service skills. Experience in stepping into roles and quickly analyzing situations to make positive changes to drive the company to success.

Overview

12
12
years of professional experience

Work History

Realty Project Coach / Store Project Coach

Walmart Inc.
Bentonville , AR
06.2021 - Current
  • Developed project plans covering goals, resources required and schedules.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Coached and mentored employees by delivering training, guidance and performance monitoring.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.

Assistant Manager of Operations

Walmart Inc.
Nevada And Harrisonville, TX
02.2020 - 06.2021
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Analyzed trends, identifying consumer demand and forecasting seasonal trends.

Field Project Supervisor

Walmart INC
Bentonville, AR
03.2018 - 01.2020
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Collaborated with others to discuss new phrasing plan opportunities.
  • Monitored construction quality of project work to verify compliance with specifications and code requirements.
  • Verified construction employees compliance with strict safety and protection protocols and procedures to prevent critical delays or construction concerns.

CAP 2 Associate

Walmart Inc.
Branson, MO
01.2015 - 03.2018
  • Conveyed inventory levels and processes to internal and external customers to meet diverse requirements and smooth process flow.
  • Recognized by management for providing exceptional customer service.

Customer Service Manager

Walmart Inc.
Lamar, MO
08.2013 - 01.2015
  • Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
  • Answered customer requests with friendly, knowledgeable service and support.
  • Helped customers work within established systems to achieve desired results and maintain company loyalty.

Cashier

Walmart Inc.
Lamar, MO
08.2012 - 08.2013
  • Welcomed customers, offering assistance to help find necessary store items.
  • Worked closely with front-end staff to assist customers.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.

Education

Bachelor of Arts - Criminal Justice Corrections

College of The Ozarks
Point Lookout, MO
05.2018

Associate of Arts - Criminal Justice Corrections

Crowder College
Neosho, MO
05.2015

Skills

  • Product and service knowledge
  • Project management abilities
  • Microsoft Office Programs
  • Staff training and development
  • Closing and contract negotiations
  • Retail operations management
  • Inventory management
  • Customer relations

Jason Bronke

Senior Manager, Realty Project Management

Brett Hehl

Senior Manager, Realty Execution Project Store Solutions

Timeline

Realty Project Coach / Store Project Coach

Walmart Inc.
06.2021 - Current

Assistant Manager of Operations

Walmart Inc.
02.2020 - 06.2021

Field Project Supervisor

Walmart INC
03.2018 - 01.2020

CAP 2 Associate

Walmart Inc.
01.2015 - 03.2018

Customer Service Manager

Walmart Inc.
08.2013 - 01.2015

Cashier

Walmart Inc.
08.2012 - 08.2013

Bachelor of Arts - Criminal Justice Corrections

College of The Ozarks

Associate of Arts - Criminal Justice Corrections

Crowder College

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