Jenni Kim
Oceanside,Ca
Summary
Dynamic beauty professional with a proven track record at Ulta, excelling in guest retention and sales through relationship building and upselling strategies. Known for fostering teamwork and collaboration, I consistently achieve high sales while delivering exceptional service and resolving client concerns effectively. Passionate about enhancing client experiences in fast-paced environments.
Overview
16
16
years of professional experience
Work History
Benefit Cosmetics Wax Expert
Ulta
San Marcos, CA
05.2016 - 02.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to build and retain guest loyalty.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Consistently achieved high sales in both retail and service sectors.
Salon Manager
Plush Salon Color Specialists
San Diego, CA
09.2014 - 03.2016
- Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
- Maintained a clean and welcoming salon environment through regular maintenance, organization, and attention to detail.
- Oversaw salon employee performance, facility cleanliness, and sales.
- Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
- Established a positive workplace culture that fostered teamwork, open communication, and professional growth among staff members.
- Achieved personal sales goals by upselling products to meet individual needs.
Beauty Specialist
Sephora
San Diego, CA
08.2009 - 09.2014
- Built strong relationships with clients through attentive listening skills and genuine interest in their beauty goals.
- Collaborated with team members to develop and execute promotional events, attracting new customers to the store.
- Delivered exceptional customer service by addressing client concerns promptly and offering appropriate solutions.
- Provided makeup application services for special occasions, showcasing product effectiveness and boosting brand loyalty.
- Offered mini-makeovers or skincare demonstrations within the store to attract new clientele interested in trying out products before purchasing.
- Resolved customer complaints diplomatically, turning potentially negative experiences into opportunities for relationship-building with clients.
- Increased sales through effective product demonstrations and sharing expert knowledge on skincare and beauty routines.
- Built strong relationships with both associates and vendors to achieve goals through teamwork.
Education
Licensed - Cosmetology
Advanced College of Beauty
Lake Forest, CA09.2010
Licensed - Esthetician
Advanced College of Beauty
Lake Forest, CA09.2009
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Problem-solving
- Multitasking Abilities
- Organization and time management
- Upselling strategies
- Customer retention strategies
- Relationship building
- Sales expertise
Accomplishments
Top performer in both services and sales in the San Diego District.
Timeline
Benefit Cosmetics Wax Expert
Ulta
05.2016 - 02.2025
Salon Manager
Plush Salon Color Specialists
09.2014 - 03.2016
Beauty Specialist
Sephora
08.2009 - 09.2014
Licensed - Cosmetology
Advanced College of Beauty
Licensed - Esthetician
Advanced College of Beauty