Summary
Overview
Work History
Education
Skills
Timeline
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Safiya Bush

New Haven,CT

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

11
11
years of professional experience

Work History

Benefit Cosmetics Arch Expert

Ulta Beauty Inc.
01.2023 - 03.2024
  • Achieved consistently high customer satisfaction scores, averaging over 95% in client feedback surveys
  • .Utilized strong communication skills to build rapport with customers, resulting in high rate of repeat business and positive customer feedback
  • Collaborated with team members to achieve weekly and monthly sales targets, consistently exceeding expectations
  • Demonstrated strong sales abilities by consistently meeting and exceeding monthly retail sales targets.
  • Provided expert brow shaping and waxing services, utilizing Benefit Cosmetics' signature techniques and products.

Assistant Manager

European Wax Center
01.2019 - 11.2022
  • Supervised and coached team of 10 employees, ensuring exceptional customer service standards and operational efficiency.
  • Implemented effective scheduling strategies that optimized staffing levels and minimized labor costs while maintaining high service standards.
  • Trained new employees on company policies, procedures, and service protocols, resulting in reduction in training time by 40%.
  • Monitored and managed inventory levels, effectively controlling costs and minimizing waste.
  • Resolved escalated customer issues and complaints promptly and professionally, achieving satisfaction rate of 90%.
  • Collaborated with Center Manager to develop and implement promotional strategies that increased monthly sales by 45%

Services Manager

Tommy's Wax Center
12.2015 - 03.2018
  • Managed and supervised over 20 teams of waxing specialists, ensuring they provided high-quality waxing services while maintaining company standards.
  • Developed and implemented training programs for new and existing staff, focusing on technique, customer service, and product knowledge.
  • Oversaw daily operations, including appointment scheduling, client intake, and inventory management to ensure smooth workflow and customer satisfaction.
  • Conducted performance reviews and provided ongoing feedback to team members to foster professional growth and improve service delivery.
  • Handled customer inquiries, complaints, and escalations, resolving issues promptly to maintain positive client experience.
  • Collaborated with management team to develop and implement promotional strategies to increase client retention and drive sales growth.

Administrative Assistant

Pretty By Richlin
05.2013 - 07.2015
  • Provided administrative support to salon management and staff, including data entry, filing, and organizing paperwork.
  • Managed salon reception area, greeting 50 clients daily and providing exceptional customer service while maintaining friendly and professional atmosphere.
  • Scheduled appointments for clients and coordinated with 5 stylists and 5 technicians to optimize scheduling efficiency.
  • Handled phone calls, emails, and inquiries, providing information about services, pricing, and availability.
  • Managed salon inventory, including ordering products and ensuring adequate stock levels.
  • Assisted with marketing and promotional activities, including social media updates, to attract new clients and enhance salon visibility.

Education

Esthetics License - Esthetics

Branford Academy of Hair And Cosmetology
Branford, CT
05.2023

Cosmetology License - Cosmetology

Paul Mitchell The School North Haven
North Haven, CT
02.2010

Skills

  • Calendar Management
  • Office Management
  • Document Management
  • Correspondence
  • Travel Arrangement
  • Proficiency in Microsoft office suite
  • Event Coordination
  • Correspondence
  • Team Collaboration

Timeline

Benefit Cosmetics Arch Expert

Ulta Beauty Inc.
01.2023 - 03.2024

Assistant Manager

European Wax Center
01.2019 - 11.2022

Services Manager

Tommy's Wax Center
12.2015 - 03.2018

Administrative Assistant

Pretty By Richlin
05.2013 - 07.2015

Esthetics License - Esthetics

Branford Academy of Hair And Cosmetology

Cosmetology License - Cosmetology

Paul Mitchell The School North Haven

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Safiya Bush