Safiya Bush
New Haven,CT
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
11
11
years of professional experience
Work History
Benefit Cosmetics Arch Expert
Ulta Beauty Inc.
Guilford, CT United States
01.2023 - 03.2024
- Achieved consistently high customer satisfaction scores, averaging over 95% in client feedback surveys
- .Utilized strong communication skills to build rapport with customers, resulting in high rate of repeat business and positive customer feedback
- Collaborated with team members to achieve weekly and monthly sales targets, consistently exceeding expectations
- Demonstrated strong sales abilities by consistently meeting and exceeding monthly retail sales targets.
- Provided expert brow shaping and waxing services, utilizing Benefit Cosmetics' signature techniques and products.
Assistant Manager
European Wax Center
North Haven, CT United States
01.2019 - 11.2022
- Supervised and coached team of 10 employees, ensuring exceptional customer service standards and operational efficiency.
- Implemented effective scheduling strategies that optimized staffing levels and minimized labor costs while maintaining high service standards.
- Trained new employees on company policies, procedures, and service protocols, resulting in reduction in training time by 40%.
- Monitored and managed inventory levels, effectively controlling costs and minimizing waste.
- Resolved escalated customer issues and complaints promptly and professionally, achieving satisfaction rate of 90%.
- Collaborated with Center Manager to develop and implement promotional strategies that increased monthly sales by 45%
Services Manager
Tommy's Wax Center
West Haven, CT United States
12.2015 - 03.2018
- Managed and supervised over 20 teams of waxing specialists, ensuring they provided high-quality waxing services while maintaining company standards.
- Developed and implemented training programs for new and existing staff, focusing on technique, customer service, and product knowledge.
- Oversaw daily operations, including appointment scheduling, client intake, and inventory management to ensure smooth workflow and customer satisfaction.
- Conducted performance reviews and provided ongoing feedback to team members to foster professional growth and improve service delivery.
- Handled customer inquiries, complaints, and escalations, resolving issues promptly to maintain positive client experience.
- Collaborated with management team to develop and implement promotional strategies to increase client retention and drive sales growth.
Administrative Assistant
Pretty By Richlin
New Haven, CT United States
05.2013 - 07.2015
- Provided administrative support to salon management and staff, including data entry, filing, and organizing paperwork.
- Managed salon reception area, greeting 50 clients daily and providing exceptional customer service while maintaining friendly and professional atmosphere.
- Scheduled appointments for clients and coordinated with 5 stylists and 5 technicians to optimize scheduling efficiency.
- Handled phone calls, emails, and inquiries, providing information about services, pricing, and availability.
- Managed salon inventory, including ordering products and ensuring adequate stock levels.
- Assisted with marketing and promotional activities, including social media updates, to attract new clients and enhance salon visibility.
Education
Esthetics License - Esthetics
Branford Academy of Hair And Cosmetology
Branford, CT05.2023
Cosmetology License - Cosmetology
Paul Mitchell The School North Haven
North Haven, CT02.2010
Skills
- Calendar Management
- Office Management
- Document Management
- Correspondence
- Travel Arrangement
- Proficiency in Microsoft office suite
- Event Coordination
- Correspondence
- Team Collaboration
Timeline
Benefit Cosmetics Arch Expert
Ulta Beauty Inc.
01.2023 - 03.2024
Assistant Manager
European Wax Center
01.2019 - 11.2022
Services Manager
Tommy's Wax Center
12.2015 - 03.2018
Administrative Assistant
Pretty By Richlin
05.2013 - 07.2015
Esthetics License - Esthetics
Branford Academy of Hair And Cosmetology
Cosmetology License - Cosmetology
Paul Mitchell The School North Haven