Jenni Luckey
Cincinnati,OH
Summary
Multitasking Bankruptcy Specialist with eye on deadlines and commitment to building professional relationships with attorneys, bankruptcy court personnel and trustees. Highly respectful employee with over 10 years of guaranteeing data integrity and confidentiality while handling customer calls with patience. Remaining composed in all types of difficult situations.
Overview
13
13
years of professional experience
Work History
Bankruptcy Manager
General Electric Credit Union
11.2023 - Current
- Responsible for all incoming new and existing bankruptcy filings and cases for the credit union
- Inputs all bankruptcy information in to core system and collections system
- Provides documentation to our attorneys regarding accounts that file for bankruptcy
- Makes decisions on what to do in bankruptcy cases that are beneficial to the credit union
- Completes quarterly audits on all bankruptcy accounts
- Completes monthly reports that are submitted to the board
- Reviews monthly report for bankruptcies and deceased accounts to provide updates to attorneys
- Assists in daily payment postings and assists in collections daily calls to members
- Assists members in loss mitigation and responsible for working mortgage accounts and in the foreclosure process
- Works commercial loans collections and assists the business lending department with delinquent accounts.
Bankruptcy Analyst
General Electric Credit Union
11.2021 - 11.2023
- Handled new bankruptcy filings and getting paper work together for attorneys
- Wrote procedures for bankruptcy and procedures for handling Freddie Mac bankruptcies
- Created the bankruptcy work flow and audit requirements
- Responsible for auditing all active bankruptcy accounts
- Send monthly reports to the board
- Prepared documents for attorneys to review for legal and sent accounts to outside collections agencies
- Assisted in payment posting for daily payments and bankruptcy payments.
Collections General Office Assistant
General Electric Credit Union
03.2017 - 11.2021
- Handled new bankruptcy filings and getting paperwork together for attorneys
- Typed up legal letters approved by attorneys to send to members
- Responsible for all payment processing from day to day payments, repossession sale proceeds, bankruptcy payments from trustee and legal payments from attorneys
- Created the procedures for posting these payments once we went through a system conversion
- Prepared documents for legal review for attorneys
- Handled any other miscellaneous tasks required.
Title Clerk
General Electric Credit Union
12.2011 - 03.2017
- Responsible for completing all new title work and sending to title agency to retrieve members memorandum titles
- Completed out of state new title requests and worked closely with DMVs to make sure it was completed
- Handled total loss claims and worked closely with insurance companies
- Handled GAP claims when a member had a total loss and gathered the necessary documentation to complete the claim
- Responsible for releasing all titles when loan was paid in full
- Handled all incoming calls for title questions and total loss questions
- Quality control of new loans
- Responsible for checking new loans for errors and making sure all documents were signed correctly.
Loan Processor
General Electric Credit Union
07.2011 - 12.2011
- Would sit with members to sign new loan documentation
- Would check documents for any errors
- Would fund new loans and open in the system
- Answer general member questions
- Handle miscellaneous paperwork in regards to members loans.
Education
Bachelors in Health Education - community health
University of Cincinnati
06.2011
Skills
- Debt recovery
- Cash Flow Management
- Budget Planning
- Legal Compliance
- Written and verbal communication
- Data Entry
- Telephone Etiquette
- Bankrupt accounts monitoring
- Willing to Learn
- Critical Thinking
- Attention to Detail
- Decision-Making
Timeline
Bankruptcy Manager
General Electric Credit Union
11.2023 - Current
Bankruptcy Analyst
General Electric Credit Union
11.2021 - 11.2023
Collections General Office Assistant
General Electric Credit Union
03.2017 - 11.2021
Title Clerk
General Electric Credit Union
12.2011 - 03.2017
Loan Processor
General Electric Credit Union
07.2011 - 12.2011
Bachelors in Health Education - community health
University of Cincinnati
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