Jenni Neff
Waynesboro,PA
Summary
Dynamic Compliance Director with extensive experience in managing card brand compliance and PCI initiatives. Proven track record of enhancing operational efficiency, including a 50% reduction in time to revenue through strategic program developments. Strong leadership in team management and stakeholder collaboration, driving successful project implementations across diverse markets.
Overview
22
22
years of professional experience
Work History
Compliance Director/PFAC and Marketplace Owner
Nuvei
03.2022 - 09.2025
- Managing Card Brand Compliance, PCI Compliance, Gambling/Gaming Program Compliance, and Financial Reconciliation related to card brand fees across the US and Canada
- Developed roadmap and program management for the PFAC and Marketplace products
- Led team of 7 in managing projects, ISO compliance, and release initiatives to support operational objectives
- Communicated card brand changes and coordinated implementation efforts with software and backend partners to ensure compliance
- Oversaw surcharge program management and resolution on state-by-state basis to align with regulatory requirements
- Performed reconciliation of interchange fees for each merchant and company to ensure accurate financial reporting.
- Manage Transaction Monitoring and Risk related reviews of merchants, ISO's, and PayFac's.
Product Director
Fiserv (FKA First Data)
08.2019 - 10.2021
- Contribute to the development of the overall product strategy & the roadmap for payment processing to support market expansion.
- Managed registration processes for payment facilitator, marketplace, and consumer bill payment service products, ensuring compliance and timely execution.
- Interact with top leadership and stakeholders to achieve a seamless and speedy transition from 'start' to 'go live.'
- Analyze card brand changes relating to the Payment Facilitator program and advocate with the networks for changes.
- Responsible for analytics reporting for pricing and billing of sub-merchants, ensuring all fees are recouped and income is booked.
- Create and improve processes to increase time to revenue by 50% - including system improvements (create of software for document uploading) and process improvements (policies and procedures for submission)
- Act as advocate for the PayFac program to the Card Brands for changes in the policies and regulations that directly affect the PayFac and Fiserv.
- Assisted on the creation and implementation of Surcharge Program for PayFac portfolio, including verification of all regulations and ability to work for a sub-merchant layout.
Card Brand Compliance Manager
06.2010 - 08.2019
- Directed and managed a team of analysts in managing the compliance to card network rules for the Independent Sales Organization and Payment Facilitator clients and their merchants.
- Analyzed and evaluated card brand rules, laws, and interchange requirements to assess their impact on portfolios and procedures through bulletins and release documentation; drafted and published said changes to clients for bi-annual releases
- Received and resolved violations for ISO and PayFac clients, communicating to clients on the infraction and either correcting or working with the brand on a waiver and ensuring the client executes corrections within the waiver time
- Managed support and risk mitigation in the event of a card brand breach, data integrity violations, or program restrictions.
- Subject matter expert on all pricing, fee table, and clearing qualification adjustments, as well as communications to customer service teams and merchants in the portfolio.
- Developed monthly statement messages to communicate Card Brand changes to merchants.
- Develop and Communicate card brand release changes to the ISO, PayFac, and internal clients, breaking down each change to ensure understanding on all levels.
Interchange/Billback Analyst
04.2008 - 06.2014
- Monitored market trends, card network programs, acquisition operations; benchmark information, and synthesized it into suggestions and action plans.
- Examined shifts in interchange throughout release implementation to ensure that system changes are accurate and that proper clearing is created. Monitored merchant Interchange clearing to ensure proper pricing and best practices.
- Assisted in testing of release modifications, collaborate with IT and programmers to update coding and resolve any clearing issues.
- Tracked changes in interchange that signal a terminal or software problem at a higher level — by client and platform.
- Respond to merchant request for rate analysis including pricing review, clearing review, backend raw transaction data mismatching which caused issues – determine if the transaction downgraded at the terminal or with data.
Customer Service
04.2003 - 04.2008
- Handled phone calls for US and Canadian Customer Service.
- Aided in building a team for Petroleum specific team supporting the specifics of that industry including reprocessing of transactions, research on chargebacks/disputes, and terminal reset.
- Terminal support for Canadian Customers and upholding the standards set for in that region.
- Settlement reconciliation
Education
MBA - Business Management
University of Phoenix
BS - Management
University of Phoenix
AA - Management, minor in Accounting
Hagerstown Community College
Skills
- Product strategy and roadmap
- Market research and analysis
- Opportunity identification and enhancement
- Interchange management
- Transfer limit strategies
- Card brand compliance
- Collaboration and coordination
- Problem solving
- Business analysis
- Project management
- Attention to detail
- Stakeholder management
- Training and development
- Risk management
- Team leadership
- Team collaboration
- Regulatory Compliance
- Supervision & Follow-up
- Flexibility
- Always Learning
Awards
- Recipient of the Center Stage Award for assistance with the Commercial Card Compliance Program – Systemic software to optimize payments for commercial card transaction to eliminate higher interchange when data was not provided
- Various leadership training, books, and certifications taking through Fiserv, LinkedIN, Harvard Business, and Hagerstown Community College
- Project Management Certification
- AGILE Certification
Timeline
Compliance Director/PFAC and Marketplace Owner
Nuvei
03.2022 - 09.2025
Product Director
Fiserv (FKA First Data)
08.2019 - 10.2021
Card Brand Compliance Manager
06.2010 - 08.2019
Interchange/Billback Analyst
04.2008 - 06.2014
Customer Service
04.2003 - 04.2008
MBA - Business Management
University of Phoenix
BS - Management
University of Phoenix
AA - Management, minor in Accounting
Hagerstown Community College