Jenni Nguyen
Rock Hill,SC
Summary
I have over 10 years of customer service skills, handling large amounts of cash, debit cards. and credit cards electronically. I have educated customers on company products and offers. Offering the right plans for each clients needs. I maintain a high level of professionalism and efficiency. I assure each customer leaves satisfied with their service.
Overview
16
16
years of professional experience
Work History
Stay at Home Mom
Home
01.2015 - 04.2024
Being able to manage a family on one income. Being at home all day means I am always on my feet, ranging from grocery shopping, doing the laundry, cleaning the house, cooking, taking my kids to doctor and dentist appointments, school functions, and picking up my kids from school.
Front End Collector and Mid Range Account Manager
Citi Financial
06.2008 - 12.2014
Determined the reason of delinquency and assist in resolving client problems or issues. Exceeding in performances by being able to handle high volume with superior customer satisfaction. Moving towards consistent and diligent progress towards benchmarks. Contributing to a positive work environment by meeting company standards and expectations as required by the company. Being a team member by offering support to colleagues as needed.
Education
Bachelor of Science - Finance
University of New Orleans
New Orleans, LA05.2002
Skills
- Excellent Verbal Communication, Customer Service, and Active Listening
- Critical Thinking, Calm Under Pressure, Friendly, and Positive Attitude
- Computer Skills, Organization, and Time Management
- Attention to Detail and Multitasking
- Problem Resolution and Decision- Making
- Dependable and Responsible
- Flexible and Adaptable
- Teamwork and Collaboration
Timeline
Stay at Home Mom
Home
01.2015 - 04.2024
Front End Collector and Mid Range Account Manager
Citi Financial
06.2008 - 12.2014
Bachelor of Science - Finance
University of New Orleans