Jenni Toral
Patterson,CA
Summary
Service-oriented Associate Manager with commitment to excellence and more than 6 years of experience. Effective collaborator promoting great development and collaboration skills. Proven history of efficiency and reliability.
Overview
16
16
years of professional experience
Work History
Branch Operations Associate Manager
Wells Fargo
03.2021 - Current
- Collaborated closely with senior management on strategic planning efforts, aligning departmental goals with overarching company objectives.
- Remedied issues and conflicts among workers using negotiation and active listening.
- Successfully managed multiple high-priority tasks simultaneously while maintaining strict deadlines ensuring optimal resource allocation.
- Enhanced team productivity by implementing efficient project management strategies.
- Conducted regular performance evaluations of staff members, providing constructive feedback and identifying areas for growth.
- Led team meetings regularly to discuss progress updates, identify challenges or roadblocks, and provide guidance towards successful project completion.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
Service Manager 1
Wells Fargo
05.2017 - 03.2021
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
Personal Banker
Wells Fargo
11.2012 - 08.2017
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
- Contributed to a positive work environment, fostering teamwork among colleagues to enhance productivity levels.
Lead Teller
Wells Fargo
06.2011 - 11.2012
- Managed cash inventory, ensuring accurate balancing of the vault and individual teller drawers daily.
- Assisted in training new tellers to ensure a consistent level of excellent service across the team.
- Supported branch management in conducting audits, demonstrating attention to detail while verifying transactional records for accuracy.
- Mentored junior tellers, fostering professional growth and improved performance within the team.
Teller
Wells Fargo
01.2008 - 06.2011
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
Education
No Degree - Liberal Arts And General Studies
Modesto Junior College
Modesto, CASkills
- Staff Management
- Strategic Planning
- Negotiation
- Operations Management
- Customer rapport
- Store management
- Task Delegation
- Staff Supervision
- Team motivation
- Schedule oversight
- Employee Scheduling
- Employee Performance Evaluations
Languages
Spanish
Native or Bilingual
Timeline
Branch Operations Associate Manager
Wells Fargo
03.2021 - Current
Service Manager 1
Wells Fargo
05.2017 - 03.2021
Personal Banker
Wells Fargo
11.2012 - 08.2017
Lead Teller
Wells Fargo
06.2011 - 11.2012
Teller
Wells Fargo
01.2008 - 06.2011
No Degree - Liberal Arts And General Studies
Modesto Junior College